OUTR Kamado Grill - Medium 50

Warranty | Shipping | Returns

Warranty

At Home Living Luxury, we are dedicated to partnering exclusively with brands that prioritize exceptional quality in their products. We take great pride in offering our customers a robust warranty policy that reflects our commitment to excellence.

Please note that this Warranty Policy specifically covers OUTR Products. For more tailored warranty information, we recommend referring to the specific product pages. Our goal is to provide you with the utmost confidence and assurance in your purchase, knowing that our products consistently meet and exceed your expectations.

Warranty Duration: 

These products come with a 12-month manufacturer's warranty that covers any defects in materials or workmanship. This warranty is valid from the date of purchase and applies to the original purchaser of the product.

Coverage:

The warranty covers any defects that arise from normal use of the product during the warranty period. This includes defects in materials used for manufacturing the product or any issues related to the workmanship involved in its production.

Exclusions:

The warranty does not cover damages or defects that result from:

1. Misuse, negligence, or improper handling of the product.
2. Failure to follow the manufacturer's instructions for installation, use, and maintenance.
3. Accidental damage, acts of nature, or any external causes beyond the control of Home Living Luxury.
4. Modifications or alterations made to the product without the prior written consent of Home Living Luxury.
5. Damage caused during transportation or shipment, unless reported within the specified timeframe in the Order Discrepancies & Damages Policy.
6. Normal wear and tear, including but not limited to scratches, dents, fading, or discoloration that occur over time with regular use.
7. Non-compliance with local building codes or regulations.

Claim Process:

To make a warranty claim, the original purchaser must adhere to the following process:

1. Contact Home Living Luxury's customer service within the warranty period, providing proof of purchase (such as an invoice or receipt) and a detailed description of the defect or issue.
2. Home Living Luxury may request additional information, such as photographs or documentation, to assess the warranty claim.
3. If the warranty claim is approved, Home Living Luxury will determine the appropriate remedy, which may include repair, replacement, or refund of the product, at Home Living Luxury's discretion.
4. Any repair or replacement work performed under the warranty does not extend the original warranty period.

Limitations:

The warranty provided by Home Living Luxury is limited to the repair, replacement, or refund of the product. Home Living Luxury is not liable for any indirect, consequential, or incidental damages arising from the use of the product, including but not limited to loss of profits, loss of business, or personal injury.

Transferability:

The warranty is non-transferable and applies only to the original purchaser of the product. It cannot be transferred to subsequent owners or users.

Additional Terms:

Any warranty claim must be made within the warranty period, and failure to do so may void the warranty.

Home Living Luxury reserves the right to modify or amend this warranty policy at any time without prior notice.

For any warranty-related inquiries or claims, please contact Home Living Luxury's customer service.

Note:

This warranty policy is a general overview, and specific terms and conditions may apply to individual products. It is recommended to refer to the product documentation or contact Home Living Luxury for the precise warranty details pertaining to a particular product. 

To ensure warranty coverage, it is important to retain the original purchase document. For any inquiries or issues related to warranty claims, please reach out to our support team at sales@homelivingluxury.com.

Please check our store wide Warranty Policy for more information. 

Shipping

At Home Living Luxury, we understand the significance of reliable and efficient shipping services. We have carefully selected trusted partners who share our commitment to delivering products with the utmost care and attention. Our shipping policy reflects our dedication to providing a seamless and satisfactory experience for our valued customers.

Please note that this Shipping Policy applies to our OUTR range only. For specific shipping details pertaining to individual products, we recommend referring to the respective product pages.

General

1. Delivery timeframes are provided as accurately as possible but are not guaranteed unless agreed upon in writing.
2. Upon delivery, it is the Buyer's responsibility to inspect the goods immediately, note any shortages or damages on the delivery note, and notify Home Living Luxury within three days with full claim details.
3. The Buyer must make necessary arrangements to take possession of the goods on the delivery date. Failure to do so may result in additional charges, rescheduling of delivery, storage at the Buyer's cost, invoicing for the goods, termination of the agreement, and the recovery of costs and losses by Home Living Luxury.
4. Instalment deliveries are treated as separate contracts, and failure to deliver any instalment does not entitle the Buyer to repudiate the agreement or cancel other instalments.
5. A Delivery Charge of £15.00 applies to orders under £120.00

Defective Material and Goods

1. Home Living Luxury ensures that delivered goods conform to applicable specifications and are free from material defects.
2. Home Living Luxury agrees to replace or repair, at its option, faulty goods reported within 30 days of their dispatch date, subject to certain conditions.
3. Other warranties, conditions, or terms implied by law are excluded to the fullest extent permitted by law.
4. Home Living Luxury shall not be liable for defects resulting from wear and tear, faulty installation, improper use, neglect, or modifications made to the goods.
5. Repaired or replacement goods provided, are subject to these conditions.

In the event of a withdrawal or recall due to manufacturing or other defects, the customer shall not be responsible for the shipment costs.

Note:

Ensuring the accuracy of the contact information and carefully reviewing delivery details will help facilitate a smooth and timely delivery process.

Please check our store wide Shipping Policy for more information. 

Returns

At Home Living Luxury, we have the utmost confidence in our Brand Partners and the exceptional quality of their products. We believe that once you receive your selected product(s), you will be captivated by their beauty and craftsmanship.

However, we understand that circumstances may arise where you may not be entirely satisfied with your purchase. In such cases, we have developed a comprehensive Returns Policy specifically for our OUTR Range.

Please note that this Returns Policy exclusively applies to OUTR Products. For more detailed and tailored information regarding returns, we recommend referring to the specific product pages.

Returns Policy:

1. For any return requests, please advise the exact quantities by completing a returns form (found on the reverse of the dispatch note). Return the form via email to sales@homelivingluxury.com. Alternatively, you can arrange returns by calling us on +442034359402. A suitable collection date will be arranged after the returns request is approved.

2. Surplus stock items may be returned for credit if they are in the original packaging and in a re-saleable condition, without any concealed or cosmetic damage.

3. Only goods purchased in the last three months and with an invoice value of £50 or more can be returned. Proof of purchase such as a dispatch note or an invoice will be required.

4. Any returned surplus items (excluding trade counter returns) will incur a restocking charge of 20% of the original invoiced price.

5. Unauthorised returned stock items will incur a restocking charge of 30%.

6. To prevent damage, all returned goods must be suitably packaged. Our drivers will assess if the goods are appropriately packaged for collection.

Collection Charges:

1. If a collection is not possible on the pre-arranged date, it is the customer's responsibility to arrange transportation of the goods back to our warehouse. Please reach out to us for our returns address, as it will differ from our mailing address.

Order Discrepancies & Damages Policy:

1. For these items, damaged goods or items lost in transit can be replaced if notified within 72 hours of delivery. This applies to both concealed internal damage and cosmetic external damage.

2. In case of delivery errors, transit damage, manufacturing faults, or warranty failures, Home Living Luxury will arrange collection at their expense. No additional charges will be applied.

3. Goods dispatched by third-party carriers are at the customer's risk. It is the customer's responsibility to check for damages (both concealed and cosmetic) upon delivery. Carriers' drivers will wait up to 15 minutes for goods inspection. Customers must thoroughly check their order before the carrier driver leaves. Damaged goods should be signed for as "damaged." Deliveries signed as "unchecked" do not qualify as damaged. If goods are damaged and the delivery was signed for as "good condition/clear/unchecked," the customer's account will not be credited.

4. Damaged items received under the invoice value of £50 should be reported by emailing a photograph to sales@homelivingluxury.com. Once the photograph is received and proof of purchase is verified, a replacement item will be dispatched free of charge at the earliest convenience.

5. Damaged items received over the invoice value of £50 should be reported by emailing a photograph to sales@homelivingluxury.com. Once the photograph is received and proof of purchase is verified, a replacement item will be dispatched free of charge at the earliest convenience. This is subject to the goods being signed for as "damaged" and reported within the specified timeframe. Collection of the goods will be arranged for a convenient date, and no carriage charges will apply.

6. Incorrect items received under the invoice value of £50 will be replaced free of charge at the earliest convenience. No collection will be required for the incorrect item.

7. Incorrect items received over the invoice value of £50 will be replaced free of charge at the earliest convenience. Collection of the incorrect item(s) will be arranged for an agreed date, and no carriage charges will apply.

At Home Living Luxury, we monitor the performance of our carriers and we only use carriers with a proven track record.

For any further assistance, you can contact Home Living Luxury at:

• Phone: +442034359402
• Email: sales@homelivingluxury.com

Note:

It is important for customers to carefully review and comply with this returns policy to ensure a smooth return process and to avoid any deduction from the refundable amount.

Please check our store wide Return and Refund Policy for more information.