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Introducing

Customer FAQ's

Please see below for our private and domestic clients', most frequently asked questions.

If you have not found the answer that you are looking for, be sure to check out individual product pages, as we outline most product related queries on the product pages.

If your still have a question, please do not hesitate to contact us, and we will be sure to help you find the answer that you require..

For B2B Partnership and Collaboration related information, please visit our "Business FAQ's" page, for more information.

Customer Service Hours:

Live Chat (bottom right corner): 07:00-22:00 (average response time = 42 seconds!)

Email: We aim to respond in less than 24 hours.

Phone: 08:00-18:00

Lowest Price Guarantee

Found a lower price online?

We won't just match it, we'll beat it.

View our Lowest Price Policy here.

Fast + Free Shipping

Delivery to UK + Ireland.

In stock products that you will have on your doorstep in less than 7 days.

View our Shipping Policy here.

Specialist Support Team

Live Chat (07:00-22:00): Bottom right hand corner.

Phone (08:00-18:00): +442034359402

Email (24hr response time):

sales@homelivingluxury.com

Money Back Guarantee

We already know that you will love your items...

...If not, we boast a 14-day money back guarantee...

View our Refund and Return Policy.

General

What is Home Living Luxury?

Home Living Luxury is a fast growing, soon to be industry leader in premium, luxury home and commercial goods.

We offer a wide range of products, including indoor and outdoor saunas, hot tubs, outdoor heating appliances including heaters and fire pits, outdoor cooking appliances including cookers, grills, BBQ's, and continental cooking appliances.

Some of our other bespoke ranges include outdoor custom builds, these can include glamping pods, outdoor offices and grills cabins, to name but a few.

We are constantly growing and adding new brands across all ranges of modern living.

Visit our "About Us" page to learn more about what makes us different.

What kind of products do you offer?

At Home Living Luxury, we take pride in offering an extensive range of premium, luxury home and commercial goods. Our product offerings include:

  1. Indoor and Outdoor Saunas: Experience the ultimate relaxation and wellness with our selection of indoor and outdoor saunas, designed to create a luxurious spa-like atmosphere in the comfort of your own home or commercial space.
  2. Hot Tubs: Immerse yourself in pure bliss with our collection of hot tubs, meticulously crafted to provide a soothing and rejuvenating hydrotherapy experience.
  3. Outdoor Heating Appliances: Stay warm and cozy outdoors with our outdoor heating appliances, including heaters and fire pits, ensuring comfort even on chilly evenings.
  4. Outdoor Cooking Appliances: Elevate your outdoor culinary experience with our outdoor cooking appliances, which include cookers, grills, BBQs, and continental cooking appliances. Prepare delicious meals in style and impress your guests with gourmet outdoor cooking.
  5. Outdoor Custom Builds: We offer bespoke outdoor custom builds, tailored to meet your unique requirements. From glamping pods and outdoor offices to grill cabins and more, we can bring your vision to life and create a stunning outdoor space that suits your needs.
  6. Outdoor Furniture: Enhance your outdoor living areas with our premium outdoor furniture, meticulously crafted for both style and durability. From elegant loungers to sophisticated dining sets, we have a range of options to elevate your outdoor space.
  7. Home Décor: Add the perfect finishing touches to your living spaces with our exquisite home décor items. Discover luxury accents, statement pieces, and elegant accessories to create a sophisticated ambiance.
  8. Other High-End Bespoke Projects: Our commitment to quality and luxury extends beyond our standard product ranges. We also undertake high-end bespoke projects, working closely with our clients to create custom solutions that meet their specific requirements.

At Home Living Luxury, we continuously expand our product ranges and partner with brands that align with our unique ethos and undergo extensive quality checks.

We strive to provide our customers with the finest selection of luxury goods for their homes and commercial spaces.

Are your products genuine and of high quality?

Absolutely! At Home Living Luxury, we pride ourselves on offering only genuine and top-quality products.

We only partner with brands who we have previously verified as experts in their fields. All of our brand partners are recognised on a national and global scale, ensuring that we only retail the highest end products on the market.

This allows us to carefully curate our inventory to ensure that each item meets the highest standards of craftsmanship and durability.

How can I contact your customer support?

You can reach our customer support team through various channels.

We have a dedicated phone line, email support, and a live chat option available on our website.

Phone: +442034359402

Monday-Saturday: 08:00-18:00

Email: sales@homelivingluxury.com

We aim to reply to all emails enquiries within 1 business day.

Live Chat: Bottom right hand corner of your screen.

We typically respond within 10 seconds during business hours.

To submit an enquiriy, please visit our "Contact Us" page for more details.

What payment methods do you accept?

We accept various payment methods, including major credit cards, debit cards, and bank transfers.

Along with PayPal, Google Pay and Apple Pay.

Can I finance my purchase of luxury goods?

Currently, we do not offer finance on our products.

This is something that our team is actively looking into and we will offer this service in the future.

Are your luxury goods energy-efficient?

Yes, we prioritize energy efficiency in our luxury goods. We only partner with brands whose products are designed to minimize energy consumption without compromising performance or functionality.

Can I make changes to my order after it has been placed?

We understand that circumstances may change...

We recommend that you thoroughly consider your situation and needs before initiating a purchase. Our support team is always available to help you choose which product(s) is best suited to your needs. By utilizing our expert support team, together we can eliminate the need to make changes to orders already placed.

We can facilitate changes to your order BEFORE they are shipped (except custom made orders).

Please contact our customer support team as soon as possible to discuss any changes you would like to make to your order.

What is your privacy policy regarding customer information?

We take customer privacy seriously. Our privacy policy outlines how we collect, use, and protect customer information. You can find detailed information regarding our various policies below:

  1. Assembly and Installation Policy
  2. Shipping Policy
  3. Refund and Return Policy
  4. Warranty Policy
  5. Payment Policy
  6. Terms of Service
  7. Billing Terms and Conditions
  8. Privacy Policy
  9. Cookie Policy
  10. Disclaimer

Alternatively, be sure to check our 'Help Centre' and our footer menu for information.

Do you offer gift cards or gift vouchers?

Currently, we do not offer gift cards or accept vouchers. This is a feature that we are actively seeing to introduce to our customers and we will be able to offer this unique feature soon...

Are your luxury goods suitable for both residential and commercial use?

Yes, the luxury goods that we retail are designed to meet the needs of both residential and commercial spaces.

We only work with brands and manufacturers who meet our high standards of quality control and craftsmanship.

All of the products that we retail are made from high-quality materials and are built to withstand heavy use.

Are your products compliant with industry safety standards?

Yes, our products are designed and manufactured to meet or exceed industry safety standards. We prioritize the safety and well-being of our customers, and we understand the importance of providing products that not only meet their luxury expectations but also adhere to strict safety guidelines.

In the UK and Ireland, our products comply with various safety standards and regulations to ensure the highest level of quality and safety. We adhere to the relevant safety standards set forth by regulatory bodies such as the British Standards Institution (BSI) and the National Standards Authority of Ireland (NSAI). These standards encompass a wide range of safety aspects, including but not limited to electrical safety, fire safety, and material safety.

By adhering to these industry safety standards and regulations, we provide our customers with the assurance that our luxury products not only meet their expectations in terms of quality and design but also prioritize their safety and well-being.

Assembly / Installation Requirements & Maintenance

Do you offer installation services for your products?

Yes, we offer professional installation services for our products. Our experienced team will ensure proper and safe installation to maximize your enjoyment.

Please reach out to support to discuss the installation of your project as the requirements for each product, and installation circumstances come with their own nuances.

Please visit our "Assembly and Installation Policy" which provides more comprehensive information regarding the installation of your goods.

You can reach out to support regarding your installation by selecting one of the available methods on our "Contact Us" page.

What are the assembly requirements of your products?

Most of our products are generally not overly complicated to assemble and can be completed by the end customer.

However, actual assembly requirements vary depending on the specific product.

Products that are delivered unassembled will come with comprehensive assembly and installation instructions and manuals, which can also be viewed on our product pages.

Please reach out to support for any additional information you require.

What are the electrical and plumbing requirements of your products?

Most of our products are generally not overly complicated and most do not require specialist assistance from an electrician or plumber, and can be completed by the end customer.

For example, many of the saunas and hot tubs that we supply, are powered by a standard 13A UK plug top.

However, actual assembly requirements vary depending on the specific product.

All goods which require an electrical power supply and/or water supply, will come with comprehensive, technical specifications which outline all of the necessary information. This information can also be viewed on our product pages.

Please reach out to support for any additional information you require.

Do you offer servicing and repairs for your products?

Yes, we offer servicing and repairs for most of our products. Our skilled technicians can address any issues that may arise and ensure your products are in optimal condition.

There are some products that we cannot offer servicing / repairs for.

Are spare parts and accessories readily available for your products?

Yes, we provide spare parts and accessories for most of our products. If you require any replacement parts or additional accessories, please contact our customer support team for assistance.

There are some products that we cannot offer spare parts for.

Can you provide recommendations for professionals to assist with product maintenance or repairs?

Yes, we can provide recommendations for professionals who specialize in product maintenance or repairs. Please contact our customer support team and provide your location so that we can assist you accordingly.

We want you to be... at Home, Living, in Luxury

Warranty | Shipping | Returns

Do your products come with a warranty?

Yes! All of our products carry their original manufacturers warranty.

Please check individual product pages for specific information relative to that individual product.

For more information, please view our store wide warranty policy, by clicking HERE.

Do you offer extended warranty?

Yes! We offer an extended warranty on most of the products that we retail.

We do not offer an extended warranty on product accessories. Such as a sauna back rest, or a hot tub cover. We only offer an extended warranty on the actual products themselves.

The terms and conditions of our extended warranty policy are specific to individual products.

Please reach out to support if you wish to learn more.

For more information, please view our store wide warranty policy, by clicking HERE.

What should I do if I have a warranty claim or need assistance with a product issue?

In the event that you encounter a warranty claim or require assistance with a product issue, please contact our customer support as soon as possible.

We will guide you through the necessary steps to process your warranty claim or resolve any product-related concerns.

Our team will work diligently to ensure your satisfaction and provide a prompt and efficient resolution.

Do you offer free shipping across the UK and Ireland?

Yes! We offer free shipping across the UK and Ireland, we also ship to the surrounding channel islands.

However, certain restrictions and fees may apply. Reach out to support if you require more information.

Our shipping time frames are usually between 5-7 business days. However some products may differ. You will find exact information located on each individual product page.

Do you offer international shipping?

We offer free shipping across the UK and Ireland.

Yes, we offer international shipping to many countries.

However, please note that shipping options and fees may vary depending on your location.

Please reach out to support for more information.

What happens if my order arrives damaged?

If your order arrives damaged, contact support immediately.

We only use trusted and reputable couriers. Thanks to this, we have never had a situation where an order was damaged upon arrival.

However, if in the unlikely event that your order arrives damaged. We recommend you to take pictures and/or videos, and some information from the couriers (Name, Employee number, etc. This will help validate your claim and speed up the claims process.)

The time frame to contact us in regards to a order that was damaged upon arrival is 3 working days. If you contact us after this point, we will not be able to support or validate your claim and you will have to take this up directly with the courier.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with an item you have received, we offer a flexible return policy.

Please check individual product pages for specific information relative to that individual product.

We recommend reviewing our return policy or contacting our customer support for specific information and assistance with the returns process.

For more information, please view our store wide return policy, by clicking HERE.

Can I track the status of my order?

Yes, you can track the status of your order. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment.

Are there any restrictions on international orders?

International orders may be subject to certain restrictions, including import regulations and shipping limitations.

Please contact our customer support team to discuss international orders and any applicable restrictions.

B2B Partnership and Collaboration

Do your services cater to other businesses (B2B) in addition to private consumers?

Yes, we cater to businesses in various industries.

While a large portion of our focus is on serving private domestic consumers, we are always open to retailing, collaborating and partnering directly with other forms of clients.

Our extensive product ranges, make us well-suited to meet the needs of businesses in different sectors.

Which industries or businesses can benefit from partnering with Home Living Luxury?

Partnering with Home Living Luxury opens up exciting opportunities for businesses across various industries to enhance their offerings and provide exceptional experiences to their customers.

Our range of luxury home goods, including saunas, hot tubs, and outdoor amenities, can transform spaces into havens of comfort, relaxation, and sophistication.

Below are just some of the industries and businesses that can benefit from partnering with Home Living Luxury:

  1. Real Estate: Our luxury home goods can add significant value to properties, making them more appealing to potential buyers or tenants.
  2. Property Development: Incorporating our premium products into your property development projects can elevate the overall quality and desirability of the spaces you create.
  3. Hotel Chains & Overnight Resorts: Enhance the guest experience and create a luxurious atmosphere in your hotels by incorporating our high-end saunas, hot tubs, and outdoor amenities.
  4. Fitness and Wellness Centers: Our range of luxury saunas and hot tubs can be excellent additions to fitness and wellness centers, offering relaxation and therapeutic benefits to your clients.
  5. Luxury Resorts and Spas: Our luxury saunas, hot tubs, and outdoor amenities can enhance the opulence and relaxation experience of luxury resorts and spas, creating a memorable and indulgent stay for guests.
  6. Interior Design and Home Staging: Home Living Luxury products can be utilized by interior designers and home staging professionals to create stunning and high-end living spaces for their clients. From luxurious outdoor cooking appliances to elegant saunas, our products can elevate the aesthetic appeal of any space.
  7. Architectural Firms: Collaborating with architectural firms allows us to integrate our luxury home goods seamlessly into architectural designs, adding value, functionality, and an extra touch of luxury to residential and commercial spaces.
  8. Event Venues and Wedding Planners: Our luxury products can be a captivating addition to event venues, providing a unique and sophisticated touch for special occasions. Wedding planners can create unforgettable experiences by incorporating our saunas, hot tubs, and outdoor amenities into wedding venues and outdoor settings.
  9. Corporate Wellness Programs: Many corporations prioritize employee well-being and offer wellness programs. By partnering with Home Living Luxury, businesses can provide their employees with access to luxurious amenities such as saunas and hot tubs, promoting relaxation, stress relief, and overall wellness.
  10. Holiday Parks and Campgrounds: Our outdoor cooking appliances and heating solutions are ideal for holiday parks and campgrounds, enabling guests to enjoy outdoor activities while maintaining a luxurious and comfortable experience.
What services can businesses in these industries receive from partnering with Home Living Luxury?

Businesses in the aforementioned industries or any other related sectors can partner with Home Living Luxury in several ways:

  1. Bulk Purchases: Businesses can make bulk purchases of our luxury home goods at special rates, allowing you to furnish multiple properties or projects.
  2. Custom Solutions: We can work closely with businesses to create custom solutions tailored to their specific needs. This includes personalized product recommendations, package deals, and customization options.
  3. Collaboration Opportunities: We are open to collaborations and partnerships with businesses for mutually beneficial projects, such as joint marketing campaigns or co-branded initiatives.
How can businesses in these industries get in touch to discuss partnership opportunities?

If you are a business in the real estate, property development, hotel chains, fitness and wellness centers, or related industries, we would love to discuss partnership opportunities with you. Please contact our dedicated B2B team through the following channels:

Phone: +442034359402

Monday-Saturday: 08:00-18:00

Email: sales@homelivingluxury.com

We aim to reply to all emails enquiries within 1 business day.

Live Chat: Bottom right hand corner of your screen.

We typically respond within 10 seconds during business hours.

To submit an enquiriy, please visit our "Contact Us" page for more details.

Our B2B team will be delighted to assist you, provide further information, and explore potential collaborations to meet your specific business requirements.

Can businesses in these industries benefit from warranty and support services?

Absolutely! We extend our warranty and support services to businesses as well.

Our luxury products are backed by warranties or guarantees from the respective brands, providing businesses with peace of mind.

Additionally, our customer support team is available to assist businesses with any warranty claims or product-related inquiries.

We are committed to ensuring a smooth and satisfactory experience for our B2B partners.

How can I find out more information?

To find out more information regarding B2B Partnership and Collaboration, please visit out dedicated "Business FAQ's" page, where you can find out an extended range of information.