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Return and Refund Policy

Cancellations & Refunds

At Home Living Luxury, we take pride in offering the best return policies in the industry. You can cancel your order free of charge before it ships, with the exception of custom orders (see below for details).

For any inquiries, please contact us via email at sales@homelivingluxury.com or call us at +442034359402.

Cancellations (Before Order Ships)

If you need to cancel an order, please reach out to us as soon as possible. We will gladly provide a full refund before your order leaves the warehouse. You can contact our agents during business hours at +442034359402, use the live chat in the bottom right corner, or send an email to sales@homelivingluxury.com at any time. 

Cancellations of Custom Orders

Please note that custom or made-to-order products cannot be cancelled or refunded. These products are specifically created or manufactured according to your specifications. If you are unsure whether your order falls under the custom or made-to-order category, please don't hesitate to message or call us.

All sales are final for custom-made and made-to-order products.

Return Policy (14 days)

We understand that sometimes a product may not meet your expectations or requirements. Therefore, we offer a 14-day return policy for eligible items. Please carefully review the following terms and conditions regarding returns:

  1. Eligibility:

    • The return policy is applicable to non-custom and non-made-to-order products.
    • The item must be unused, undamaged, and in its original packaging.
    • Any included accessories, manuals, or promotional items must be returned along with the product.
  2. Return Process:

    • To initiate a return, please contact us within 14 days of receiving the product. You can reach us via email at sales@homelivingluxury.com or by calling +442034359402.
    • Our customer service team will provide you with detailed instructions on how to proceed with the return.
    • Please note that you will be responsible for the return shipping costs unless the return is due to our error or a defective product.
  3. Inspection and Refund:

    • Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
    • If the return meets our eligibility criteria, a refund will be issued to your original payment method within a reasonable timeframe.
  4. Return Exceptions:

    • Custom or made-to-order products are not eligible for return, as they are specifically created for your order.
    • Certain products, such as hygiene-sensitive items or perishable goods, may not be eligible for return due to health and safety regulations.
  5. Restocking Fee:

    • Please note that a 10% restocking fee will be deducted from your refund amount to cover handling and processing costs, unless the return is due to a defective product.

We strive to provide a smooth and hassle-free return process. If you have any questions or concerns regarding our return policy, please contact us at sales@homelivingluxury.com. We are here to assist you.

By using our site and making a purchase, you acknowledge and agree to abide by our return policy as outlined above.

Pre-orders

This refund policy applies specifically to pre-ordered and out of stock items. Please note that once a pre-order is placed, we allocate the stock in your name, ensuring you receive your chosen item as soon as it becomes available. To ensure transparency and clarity, please review our refund policy for these items below:

  • Pre-Order Cancellation and Refund:
    • Customers are welcome to cancel their pre-orders at any time prior to the shipment of the item.
    • Upon cancellation, we will provide a full refund of the amount paid, excluding the 5% deposit fee.
  • Non-Refundable Deposit:
    • A 5% deposit fee is required to secure your pre-order. This deposit is non-refundable, even if the order is cancelled.
    • The deposit covers administrative costs and guarantees your reservation of the item.
    • As soon as a pre-order comes in, we allocate the pre-ordered item in your name. If the pre-order is cancelled, we will have to reallocate this stock.
  • Refund Processing:
    • Refunds will be processed to the original payment method used at the time of purchase.
    • Please allow up to 10 business days for the refund to appear in your account.
  • Exceptions:
    • In the rare event that Home Living Luxury is unable to fulfil your pre-order, we will issue a full refund including the deposit fee.

If you have any questions or need assistance with your pre-order, please contact our customer service team at +44 203 435 9402.

 

Shipping Times

We strive to deliver your order as quickly as possible. Estimated shipping times are provided on the product pages. All orders are dispatched within 1-2 business days and typically delivered within 5-7 business days.

We understand that order delays can occur, which may be beyond our control. We appreciate your patience and understanding during such challenging times. Thank you for your business.

Please Read the Following

When making a purchase from Home Living Luxury, you acknowledge and agree to the following Exchange Agreement terms:

  • Upon delivery, please inspect the package and promptly notify Home Living Luxury within 24 hours if any damage is present. Take pictures of the damage and provide them to sales@homelivingluxury.com.
  • You are responsible for the cost of return shipping and the cost of shipping a new product in the case of a refund or exchange.
  • Products must be returned in unopened and unused condition. Additional restocking fees may apply.
  • If your order has already left the warehouse, a full refund cannot be issued.
  • If you choose to return your order after it has shipped, you will be responsible for return shipping fees and restocking fees, typically around 10% but may vary by product.

Damages

Upon receiving your item(s), please inspect the packaging for any damage. If you notice any damage, make a note of it when signing for delivery. In case of damage, please send photos of the damaged item(s), packaging, and SKU, along with a brief description of the damage, to sales@homelivingluxury.com. For freight damage, please submit photos and videos within 24 hours of arrival. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Warranty

For warranty information, please refer to our Warranty Policy.

Returns

By default, customers are responsible for all return shipping charges or re-consignment fees resulting from customer error, unless stated otherwise on the product page.

All our products come with guaranteed warranty policies, ensuring you receive a fully functional and operating product without any additional expenses on your end. Please see individual product pages for specific warranty details.

BOGO Promotions

In the event of a BOGO (Buy One, Get One) promotion, both items must be returned for a full refund. If only one of the two items is returned, you will receive a replacement for that item or store credit equivalent to the individual purchase value of that item. If your order has already shipped, you (the buyer) will be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. Refunds will be issued only to the original credit card used for the purchase.

All customers agree that they have read, understood, and agreed to the terms and conditions mentioned above.

Please refer to individual product pages or contact sales@homelivingluxury.com for specific refund and return policies for each item.

Chargebacks

Our team is here to assist you and resolve any issues. We have designed our policies to be fair and believe they are among the best in the industry. We are committed to providing immediate and responsive support to help you find the best possible resolution.

Please refrain from filing fraudulent chargebacks. If you have not received a product or have an issue with a received product, kindly contact us, and we will work together to resolve the matter. Filing chargebacks for issues that we can resolve together may result in criminal liability for theft. Thank you for choosing to shop with us!

If you have any further questions, please contact sales@homelivingluxury.com.

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