The "Serenity" Luxury 5 Person Traditional Sauna with Changing Room - Home Living Luxury

The "Serenity" Luxury 5 Person Traditional Barrel Sauna - Home Living Luxury

Individually handcrafted to suit your unique tastes and preferences...

Handcrafted from premium Nordic spruce, this outdoor sauna is not only visually stunning but also designed for optimal comfort. Featuring a half-glass window on the front wall, users can enjoy breathtaking views of the surrounding landscape, whether it's a serene lake or majestic mountains.

With a thoughtfully designed layout, including different diameters for enhanced sitting and standing comfort, this new model sauna offers a space-saving yet luxurious sauna experience.

Carefully balancing budget and functionality, this sauna boasts exquisite craftsmanship both inside and out, with upgraded features such as a new sauna room backrest model and redesigned sitting room benches.

Experience serenity and relaxation like never before in the "Serenity" Luxury Sauna.

Key Features   

1. Windows That Define Luxury: At the front, you'll find one large wall window, fully opening the sauna to the outside world. Crafted using premium-grade 10mm tempered glass, renowned for its remarkable strength and safety attributes, this sauna room window redefines the aesthetics and safety of the sauna.
2. Luxury Internal & External LED Lighting: Warm white LED downlighting is thoughtfully integrated into both the changing room and sauna room ceilings, as well as beneath the benches and in the ceiling of the sauna room. This lighting creates a soothing and inviting atmosphere, enhancing your overall relaxation experience. On the outside, this sauna is equipped with beautiful LED lighting around the door frame and around the front frame of the sauna, creating a crisp glow, which truly makes this sauna stand out.
3. Round Window in the Back Wall: The inclusion of a round window in the back wall serves both practical and aesthetic purposes. It allows natural light into the sauna, creating a brighter interior, and may offer users a glimpse of the outside environment, enhancing the overall sauna experience.
4. Dual Room Design: The "Aurora" sauna redefines the concept of relaxation by offering you not one, but two dedicated spaces within its luxurious design. It features both a well-appointed sauna room and a separate changing room, ensuring that you can prepare and unwind in privacy and comfort.
1. To further enhance the convenience and functionality of the "Aurora" sauna, we have incorporated a complete changing bench. This addition provides a dedicated space for you to prepare and relax.
2. In addition, we have included a clothes hanger within the changing room, offering you a practical and organized solution for your belongings.
5. Premium Grade Spruce Wood Walls and Roof: The walls and roof of the "Aurora" sauna are meticulously crafted from premium Norwegian spruce wood. This exquisite wood not only lends natural beauty to the interior but also ensures that your sauna remains sturdy and long-lasting.
6. Exterior Painting: The "Aurora" sauna is professionally spray-painted in your chosen colour, providing a high-quality preservative finish that enhances durability and aesthetics. See the painting dossier below for colour swatches.
7. Luxurious Deciduous Wood Benches and Spacious Design: Inside the "Serenity" sauna's sauna room, you'll discover meticulously crafted benches and backrests fashioned from premium deciduous wood. This carefully chosen hardwood, sourced from trees like oak or birch, boasts aesthetically pleasing and alluring grain patterns, elevating the luxury and sophistication of your sauna experience.
8. 1. The sauna benches span the entire width of the sauna, offering ample space for individuals to fully recline, allowing you to stretch out and make the most of your sauna session.
   2. Additionally, we provide four headrests for you and your guests. These headrests are designed to enhance your comfort and relaxation, ensuring that you can fully unwind and savour the soothing warmth of the "Serenity" sauna. 
9. Harvia Heater Selection and Essential Accessories: The "Serenity" sauna is designed to cater to your preferences, and this extends to your heating choices. You have the privilege of selecting from two exceptional heating options:
1. The Premium "Harvia Vega 8kW" traditional electric heater, prized for its efficient performance in consistently delivering soothing heat, ensuring that your sauna sessions are not only comfortable but also incredibly convenient.
2. The Harvia "M3" woodburning stove, which offers an authentic and atmospheric sauna experience. The crackling of wood and the delightful aroma of burning logs add a sensory dimension to your relaxation.
3. Safety is of paramount importance within the "Aurora" sauna. Regardless of your heating choice, each option comes with a dedicated heater safety fence.
4. To further enhance your sauna experience, we have included a bucket and ladle with your heater selection. In addition, we have incorporated an accurate thermometer and hydrometer. These instruments provide you with the means to monitor and adjust the temperature and humidity levels, ensuring that your sauna environment is perfectly attuned to your preferences.
10. Lockable Door with Tempered Glass and Premium Quality Door Fittings: As you step into the "Aurora" sauna, you are greeted by a secure and stylish entry that takes your safety, and makes it a priority. The lockable door is a vital feature designed to prevent unauthorized access to the sauna when it's not in use. This grants peace of mind knowing that your sauna remains off-limits to children. The "Aurora" sauna places safety as a top priority.
11. Adjustable Ventilation: Customize the airflow within the sauna to your liking with our adjustable ventilation, creating the perfect atmosphere for your relaxation.

To view the full specifications and technical information, view our tab called "Specifications | Foundations | Installation | Electrical" whereby we delve into the four aforementioned topics in greater detail.

Our Traditional Sauna Heaters

When it comes to traditional saunas, the choice of heater is paramount. That's why we trust Harvia, the global leader in wood-burning sauna stoves and electric sauna heaters, to provide the heart of our saunas.

With over seven decades of expertise, Harvia has set the gold standard for sauna heating solutions. We proudly feature Harvia heaters in our traditional saunas, ensuring that you experience sauna bliss at its finest.

The Harvia Vega Series stands out with its ingenious design. The controls are strategically positioned at the top, offering effortless and ergonomic operation. Our Harvia heaters guarantee even heat distribution across every inch of your sauna, including those lower benches where you love to relax.

Features of the Harvia Vega Series

1. User-Friendly Integrated Control: Each Harvia Vega  model comes with an integrated control unit, simplifying the sauna heating process. With this user-friendly feature, you can effortlessly adjust settings to create your perfect sauna environment.
2. Optimal Heat Distribution: Say goodbye to uneven heating. The wall-mounted design ensures that every corner of your sauna is enveloped in warmth.
3. Durability and Aesthetics: The stainless steel shell not only guarantees durability but also adds a touch of modern sophistication to your sauna space.
4. Natural Sauna Stones: Enhance your sauna experience with the addition of sauna stones. These stones boost heat and steam distribution, taking your relaxation to the next level.
5. Finnish Craftsmanship: Crafted in Finland, these heaters embody Finnish excellence in design, engineering, and manufacturing.

Harvia Vega Sauna Stones

Sauna stones are the unsung heroes of the Finnish sauna tradition, and they play a pivotal role in elevating your Harvia sauna experience. Placed in a basket above the sauna's Harvia Vega stove, these rocks serve two primary functions that contribute to the unique and comforting atmosphere of your sauna:

• Absorb and Retain Heat: Sauna stones are inherently thermally conductive, just like those used in our Harvia Vega heaters. This means they excel at absorbing and retaining heat. When placed inside the Harvia sauna, these stones absorb the heat generated by the Harvia Vega stove. As they slowly release this stored heat into the air, they help maintain a comfortably warm temperature in your sauna.
• Produce Steam: To achieve their second function of producing steam, sauna stones, like those found in our Harvia Vega heaters, require contact with water. This is easily accomplished by ladling water onto the rocks periodically, and many Harvia sauna enthusiasts keep a bucket and ladle within their sauna for this purpose. When water is poured over the sauna stones in your Harvia Vega heater, it generates steam. It's important to note that this doesn't saturate the entire room with steam. Instead, it creates localised humidity, enhancing your sauna experience.

Harvia Vega Steam Sauna

The purpose of generating steam in our saunas with Harvia Vega heaters is not to envelop the entire room in steam but rather to amplify the sauna experience. The presence of steam encourages sweating and intensifies your body's perception of heat, making your Harvia sauna session more invigorating and effective.

Just as sauna stones are integral to the Finnish sauna tradition, they are equally essential to your Harvia sauna experience. Their unique ability to absorb and retain heat, coupled with their role in producing localised  steam, creates the distinct and comforting atmosphere that Harvia sauna enthusiasts worldwide have come to love. So, the next time you step into your sauna and see those rocks atop the Harvia Vega stove, you'll have a deeper appreciation for the role they play in enhancing your sauna experience.

In our traditional saunas, the steam effect is optional and can be easily achieved by pouring water, using the provided bucket and ladle, onto the sauna rocks. It's essential to keep in mind that the amount of steam produced is directly proportional to the amount of water you pour over the sauna rocks. This allows you to tailor your sauna experience to your preferences, ensuring that you enjoy the level of steam and humidity that suits you best.

Painting

Below, you'll find our detailed in-house painting documentation. In this dossier, we present an extensive range of colour options to choose from, along with insights into our meticulous painting process and the high-quality paint materials we use ensuring your pod stays in tip top quality for years to come.

Sauna Brochure

Welcome to our comprehensive outdoor traditional sauna brochure, where you will discover an array of sauna options to suit your unique preferences. Our saunas are not just places to relax and rejuvenate; they are a blank canvas for your imagination. With high levels of customisability, you can configure your sauna to include additional features such as extra seating, advanced heating systems, lighting options, or any other personal touch you desire. We're here to turn your sauna vision into a reality.

Note:

If you see your dream sauna in this catalogue and we do not have it displayed on the website, reach out to us and we will be able to work a miracle!.. 

Specifications | Foundations | Installation | Electrical

Specifications         

Electrical

Electrical Guide for Your Sauna

Before embarking on your sauna installation journey, it's crucial to understand that this sauna model is not a 13amp plug and play unit. Instead, it requires a dedicated hardwired electrical supply. Please take note of this important distinction as you prepare for the electrical setup of your sauna. The following guide will walk you through the necessary steps to ensure a safe and efficient electrical connection.

Power Supply

Your sauna model requires a 8kW electrical supply to function optimally. This electrical setup must be hardwired, providing a dedicated power source for your sauna. This connection will be made into a rotary isolator, which is a crucial component in the electrical setup of your sauna.

The rotary isolator serves as a safety switch and allows you to control the power supply to your sauna. It's an essential part of creating a secure and efficient electrical system for your sauna experience.

For expert guidance on wiring the rotary isolator from your fuse board and connecting it to your sauna's power supply, we recommend consulting with your local qualified electrician. They have the knowledge and expertise to ensure a safe and reliable electrical setup for your sauna.

Rotary Isolator Placement

Position the rotary isolator within 1-2 meters of the sauna, ensuring convenient access for electrical connection. Thus ensuring the cable length is sufficient for connection.

Booking an Electrician

Due to high demand for electricians, it's advisable to book their services in advance. This proactive approach helps streamline the installation process.

Choosing Your Timing

Depending on your preference, electrical work can be completed either before or after the physical sauna installation. If scheduled before installation, our team can connect the sauna to the rotary isolator, assuming it has been fitted by the electrician. Alternatively, if electrical work is planned after installation, the electrician can handle the connection without requiring their presence during sauna installation. The electrician does not need to be present on the day of installation.

Qualified Electrical Installation

Your safety is paramount when it comes to enjoying your Home Living Luxury sauna to the fullest. If you do not have a rotary isolator installed on your property (as pictured above), you will need to have one installed. To guarantee a secure and efficient electrical setup, it's imperative to entrust this task to a qualified electrician who is well-versed in adhering to BS 7671 regulations. This guide outlines the essential knowledge to make your sauna experience both enjoyable and secure.

• Qualified Electrician: All electrical connections for your new sauna must be carried out by a qualified electrician. The installation must conform to BS 7671 regulations to ensure your safety.
• Residual Current Device (RCD): Your sauna must be supplied through a residual current device (RCD) with a rated residual operating current not exceeding 30mA. This additional safety measure helps protect against electric shock.
• Hardwired: The sauna requires a hardwired connection and the instructions above must be followed and understood by both yourself and your electrician.
• Rotary Isolator Requirements: Ideally, it should be as close to the sauna as possible, we strongly recommend within 2 meters. This must have a minimum protection rating of IP55. Your electrician will be able to provide concise information regarding this.

By following these guidelines, you can confidently proceed with the electrical setup of your sauna. Should you have any specific questions or require further assistance, please don't hesitate to contact us. We are committed to providing you with a safe and efficient electrical connection for your sauna experience.

Specifications | Foundations | Assembly

Specifications

Roof: 

• Roofing: bitumen weld coating and shingles (colour: black, red, green); 
• Frame from 38 mm spruce wood;  
• On the sides - drip profile. 
• 2.50 m high / 8-degree slope,

Floor material:

• Solid wood floor boards 18 mm; 
• Laths 25 x 45 mm; 
• Frame from spruce 38 mm; 
• The base support is 160 mm. 

Wall: spruce wood 38 mm with tongue and groove profile. 

Windows and doors:

• There is one large  not opening window in the front of the sauna: tempered glass (10 mm), the sizes of window is (W x H): 0.95 x 190 mm (1.9 Ø m); 
• External sauna door with a lock and big tempered glass window (455 x 1560 mm). 
• Full glass (tempered) inside the door, of size: 685 x 1850 mm. 

Inside: 

• Sitting room size is 2.45 m2;  Sauna room size: 2.17 m2 (9.6 m3); 
• Sitting room benches (from spruce) size is (W x D x H): 2.07 x 0.42 x 0.52 m; 1.46 x 0.42 x 0.52 m; 
• Sauna benches (alder wood) size (W x D x H): 2.07 x 0.5 x 0.52 m; 1.17 x 0.50 x 0.52 m. 

Foundations

It is very important to have a proper base for your Delight Sauna

Therefore, we recommend following our sketches and consulting a qualified local builder or engineer. Making sure that the base for your product fits the location is of utmost importance.

Due to an improper base, the structure may crack. If the product is unevenly seated, the geometric shape of the building may change, which can result in the door/windows twisting, and/or gaps. In the worst-case scenario, the product may even collapse.

Assembly

Our Assembly and Installation Service

At Home Living Luxury, we offer comprehensive assembly and installation services for all of our products, across the UK and Ireland. Our qualified contractors handle electrical installation, plumbing, and other necessary tasks. Foundation installation assistance is available if needed.

Optional hassle-free service eliminates the need to coordinate with multiple tradesmen. Our qualified and vetted contractors ensure efficient and reliable services tailored to your location and requirements.

Each project requires a personalized quote, so please contact us for accurate pricing.

For more details, view our full Assembly and Installation Policy.

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For more details, view our full Assembly and Installation Policy.

Sauna Health Benefits

Saunas have been revered for their potential health benefits for centuries, and today, modern science continues to uncover the therapeutic advantages they offer. In this section, we delve into the sauna's transformative effects on both body and mind. From improved circulation and detoxification to relaxation and pain relief, saunas have a lot to offer in the realm of wellness.

Whether you're considering a traditional wood-burning sauna or an infrared variant, understanding the health benefits can help you harness the full potential of this age-old practice for your well-being.

Improved Circulation

Sauna sessions stimulate the cardiovascular system by causing the heart rate to rise. This effect is similar to moderate exercise and can be particularly beneficial for individuals who may have limited mobility. The increased heart rate encourages blood vessels to dilate, allowing for better blood flow. As a result, your muscles and tissues receive more oxygen and nutrients, promoting overall cardiovascular health. Improved circulation can also help reduce the risk of hypertension and related heart issues.

Detox

Sweating is one of the body's natural ways to eliminate toxins. When you're in a sauna, your body's core temperature rises, prompting you to sweat profusely. This sweating process helps expel harmful substances such as heavy metals, chemicals, and pollutants from your body. Detoxification through sweating is considered an effective way to support the body's natural detox processes, although it's essential to re-hydrate afterwards to replace lost fluids.

Relaxation and Stress Reduction

Saunas are renowned for their relaxation benefits. The dry, enveloping heat in traditional saunas and the gentle warmth in infrared saunas create a tranquil atmosphere. This environment allows your muscles to relax, reducing tension and promoting a sense of calm. Furthermore, the heat triggers the release of endorphins, which are natural mood enhancers. Regular sauna use can help manage stress, anxiety, and even symptoms of depression.

Pain Relief

Heat therapy is a well-established method for relieving pain. Sauna heat can soothe sore muscles and joints, making it an effective treatment for various conditions, including arthritis, fibromyalgia, and muscle strains. The heat promotes muscle relaxation, increases blood flow to the affected areas, and may reduce inflammation, resulting in pain relief.

Improved Skin Health

Sauna-induced sweating opens up pores and cleanses the skin. As you sweat, impurities, dead skin cells, and excess oil are expelled, potentially reducing the risk of acne and promoting clearer skin. Additionally, the improved circulation from sauna use brings essential nutrients and oxygen to the skin's surface, contributing to a healthier complexion.

Weight Management

Sauna use can complement weight management efforts. While it's not a substitute for exercise and a balanced diet, the increased heart rate and sweating in a sauna can lead to calorie burning. However, it's important to note that the calorie expenditure is relatively modest compared to traditional exercise. Saunas are most effective when used as part of a holistic weight management plan.

Enhanced Respiratory Function

The warm, humid air in saunas can be especially beneficial for individuals with respiratory conditions. It helps open airways, making breathing easier. For people with asthma or bronchitis, sauna sessions may provide relief from symptoms by reducing airway constriction and promoting better lung function.

Better Sleep

Sauna-induced relaxation and stress reduction can have a positive impact on sleep quality. After a sauna session, many individuals report falling asleep faster and experiencing deeper, more restful sleep. The relaxation effect of saunas can help calm the mind, making it easier to unwind before bedtime.

Mental Well-Being

Beyond the physical benefits, saunas offer significant mental health advantages. The serene environment inside a sauna, free from distractions, allows for meditation and reflection. This mental solitude can lead to greater self-awareness, clarity of thought, and emotional balance. Endorphin release during sauna sessions contributes to a sense of well-being and improved mood.

Immune System Support

Sauna use may have a positive impact on the immune system. The increased body temperature triggers the production of white blood cells, which play a crucial role in defending against infections. Regular sauna sessions can strengthen the immune system, potentially reducing the risk of illness. However, sauna use alone should not be relied upon as a primary method of immune system support but can be a valuable addition to a healthy lifestyle.

Closing Remarks

It's important to emphasise that the benefits of sauna use can vary from person to person, and individual experiences may differ. Additionally, moderation is key, as excessive sauna use can lead to dehydration or other health issues. If you have underlying medical conditions or are pregnant, consult with a healthcare professional before incorporating saunas into your routine. Overall, when used responsibly, saunas offer a wealth of physical and mental health benefits, contributing to a healthier and more vibrant life.

Usage & Maintenance

Usage and Maintenance Guide for Home Living Luxury Outdoor Saunas

In this section, we will provide you with clear and concise instructions to ensure the safe and enjoyable use of your outdoor sauna. Whether you are new to sauna experiences or a seasoned sauna enthusiast, our guide will help you make the most of your outdoor sauna while also maintaining its pristine condition.  

Preparing Your Sauna for Use

1. Remove Protective Film: If your outdoor sauna features a wood-burning heater, make sure to remove the protective film from the heater chimney before heating.
2. Safety Inspection: Before heating the sauna, perform a thorough safety inspection. Ensure that there are no flammable objects left on or near the heater.
3. Water Check: If your sauna has a water tank and you plan to use it, check that it contains an adequate amount of water.
4. Sauna Door: Ensure the sauna door is unlocked and easy to open before use. If adjustments are needed, the customer should handle them.
5. Avoid Overloading: Avoid mounting any additional accessories or shelves above the heater.
6. Heater Activation: Turn on the sauna heater.
7. Thermometer Placement: Position the thermometer at head level within the sauna, away from the heater to prevent false temperature readings.
8. Temperature Wait: Wait for the sauna to reach the required temperature, typically between 80-90°C.
9. Safety Awareness: All users should be aware of potential dangers and requirements before participating in the sauna.

Things to Note When Using the Sauna

1. Health Considerations: Enjoy the numerous health benefits of the relaxing sauna heat, but be cautious, especially for individuals with heart conditions or other health risks. The recommended time inside the sauna is generally 10 to 15 minutes. After heating, take a 5-minute break and then repeat.
2. Safety Precautions: Familiarise yourself with the safety instructions and avoid close contact with the heater when it's hot.
3. Caution When Moving: Exercise caution when moving within the sauna, as benches and floors may be slippery.
4. Restricted Use: Pregnant individuals and very young children should not use the sauna.
5. Jewellery Removal: Remove all jewellery before entering the hot sauna.

Our Recommendations

1. Periodic Inspection: We recommend inspecting the sauna every 6 months to evaluate the need for re-impregnation and re-painting.
2. Summer Humidity: During the summer when the sauna is not in use, keep a bucket of water inside to maintain humidity levels.
3. Ventilation: Keep the sauna ventilation open at all times to allow it to dry and air out, preventing mould growth.
4. Cleaning Tips: For cleaning bench stains and the heater, use a mild soapy water solution and a soft cotton cloth. Ensure that the heater is turned off and completely cool when cleaning it. Avoid using harsh or abrasive chemicals on the benches, as they can bleach and warp the wood, affecting its appearance.
5. Natural Wood Changes: Wood is a natural material and can change over time. Cracks, structural changes, or alterations in colour are not defects but rather natural features of the wood. 

With these simple maintenance tips, your outdoor sauna will remain inviting, fresh, and enjoyable.

For more detailed information, please refer to our 'Installing, Using, and Maintaining Your Sauna' manual for comprehensive guidance on your outdoor sauna.

You will be provided with a copy of this manual, along with all other relevant manuals with your sauna.

Warranty | Shipping | Returns

Warranty

Sauna Warranty

Our saunas are designed, fabricated and transported, adhering to the highest British and European standards of craftsmanship and quality. We maintain close partnerships with our dedicated partners and couriers to ensure the utmost quality.

As a testament to our confidence in our saunas, we proudly offer a comprehensive two-year warranty on all our saunas. This warranty underscores our commitment to delivering top-tier, durable, and reliable saunas to our valued customers. Our two-year structure warranty covers our saunas for both private and commercial use.

Given the exceptional quality and construction of our saunas, when treated and maintained correctly, their lifespan is virtually limitless. With the right care, we confidently state that our saunas are built to endure for many decades to come.

Our comprehensive two-year warranty covers all aspects of your sauna, ensuring you have peace of mind when it comes to your investment. This warranty includes:

1. Entire Sauna Structure: Your entire sauna structure, including walls, flooring, and cover, is included. We guarantee that these components will remain in impeccable condition throughout the warranty period.
2. Roof: The roof of your sauna is a vital part, and our warranty ensures its ongoing perfect condition, regardless of the roof design.
3. Internal Walls: The internal walls are also under our warranty protection, ensuring their enduring quality.

Appliance Warranty

The warranty for these items is determined by the manufacturer (e.g our Harvia heaters). The duration of their warranties may vary, ranging from 0 to 5+ years.

It's essential to understand that the warranty period for electrical products and accessories is often shorter when used for commercial purposes.

Post Warranty Repairs

After the warranty period ends, or if the products are intentionally damaged by third parties or due to customer fault, Home Living Luxury may, in some cases, offer replacement parts for a fee. The cost of these replacement parts and services will be based on rates set by Home Living Luxury.

Customers are required to cover the expenses for these services unless Home Living Luxury specifies otherwise. The exact criteria and terms for post-warranty repairs or damages resulting from intentional misuse will be determined by Home Living Luxury.

Warranty Exclusions

Within the following sections, we will provide a detailed overview of the specific exclusions contained within our warranty terms. These are important to understand as they delineate situations and circumstances where warranty coverage may not apply.

1. Non-compliance with Assembly Instructions: If your sauna is delivered unassembled, it is crucial to follow the provided assembly instructions correctly. Your warranty will be void if the assembly is done incorrectly due to not adhering to the detailed and comprehensive instructions provided with your purchase.
2. Natural Characteristics of Wood: As wood is a natural material, the warranty does not cover the following aspects:
1. Wood may develop cracks after assembly.
2. Wood movement, which may lead to gaps in walls due to factors like lightning, hurricanes, or tornadoes, resulting in changes in the item's shape.
3. The occurrence of mould on wood.
4. Wooden details that include intact branches and do not compromise the item's stability.
5. Consequences of extreme or unusual weather conditions, such as water seepage through the wall or roof shingles during exceptionally heavy rain, strong winds, or weather events like lightning, hurricanes, or tornadoes.
6. Use of the item not in accordance with its intended purpose or malfunctions caused by non-compliance with the provided instructions.
3. Alterations and Repairs: The warranty is not applicable if the items are disassembled, their components are replaced, or if the items are altered by entities other than Home Living Luxury. Additionally, if third parties have carried out repairs on the items.
4. Normal Wear and Tear: Natural wear and tear of the materials used and the item itself are not covered by the warranty.
5. Atmospheric Influences: Wood, being a natural construction material, can be affected by atmospheric conditions. Before processing, timber typically contains up to 18% residual moisture content, and changes in humidity due to different weather conditions (e.g., rain, freezing, cold, or heat) can impact the wood structure and may lead to the following effects:
1. Cracking during the drying process, which is considered a natural occurrence and not covered by the warranty.
2. Adaptation of wooden details to new conditions a few weeks after construction. This may necessitate adjustments to doors.
3. Ultraviolet rays (solar rays) may cause changes in the colour of the wood.

In summary, it's important to note that our warranty does not cover instances of misconstruction, misuse, normal wear and tear, and the effects of weather and atmospheric influences on wood. These exclusions are in place to provide clarity on the specific situations and conditions where we cannot be held liable under the warranty.

Filing a Claim

In the event that you need to make a warranty claim, please contact Home Living Luxury and provide the following information:

• Name and type of the product.
• Order number and date of the order.
• A detailed description of the claim, specifying exact positions on the product.
• If the claim pertains to transport damages, be sure to include copies of the signed shipping documents.
• Photos are a necessary part of the claim process. Please provide as many photos as possible, as this will greatly assist with your claim.

We aim to ensure your satisfaction, and our team is ready to assist you with any warranty-related matters.

Shipping

We offer international shipping for all our saunas. Orders within the UK, Ireland, and Europe enjoy free shipping.

However, for deliveries to the Scottish Highlands, Channel Islands or outside Europe, will require personalised shipping quotes. Please reach out to our support team for a customised shipping quote, and we'll respond within 24 hours.

The entire process, from crafting to completed delivery, takes approximately 20-25 working days. After order confirmation, our skilled artisans begin constructing your sauna, usually taking 15-20 business days. We then allocate an additional 5 days for secure delivery. While our goal is to deliver within 20-25 days, please note that certain circumstances, such as customisations or weather-related delays, may extend the timeframe up to 30 days. Throughout this process, we prioritise clear communication to keep you informed.

If you are located in an area such as those listed above, or your location is notoriously difficult to access/deliver too, it may be in your best interest to reach out to our support team by emailing us at sales@homelivingluxury.com, or by calling us on +442034359402.

By communicating clearly with us, we are able to offer you a better, more personalised service. This ensures that your order is delivered and received in the most methodical manner possible.

Returns

Making Changes to Your Order

We understand that sometimes changes may be necessary to meet your specific requirements. You have a window of opportunity to make changes to your order, but it's important to act promptly to avoid any additional charges. Order fabrication typically commences 5-7 days after your order placement, which is why the following conditions apply to facilitate any changes:

• You can make changes to your order within 3 working days from the date of order placement without incurring any extra fees.
• It may be possible to make changes up to 5 working days after placing your order, but after the initial 3 working days, a "late amendment fee" may apply along with any additional charges resulting from the modifications.
• Please note that while we will do our absolute best to accommodate your requested changes, the final decision lies at the discretion of Home Living Luxury.

 

Our dedicated support team is here to assist you in this process, providing project insights to help streamline the changes effectively. Please contact us as soon as possible if you require any amendments to your order.

Pre-delivery Cancellations

Building on the information provided above, it's crucial to emphasise that our sauna fabrication typically commences 5-7 days after you place your order. Given this timeline, it becomes quite challenging for us to entertain pre-delivery order cancellations once your order is officially placed. Our pods are crafted to your precise specifications, which significantly limits the opportunity for returns or order amendments. Therefore, we strongly advise careful consideration before finalising your order.

If you ever find the need to make changes to your order, please contact us as soon as possible within the initial 3 working days from the date of order placement. During this timeframe, adjustments can be made without incurring additional fees. However, it's essential to clarify that the window for a full order cancellation is strictly 3 working days. If you choose to cancel your order within this period, a 5% cancellation fee will be retained by Home Living Luxury. For example, if your sauna order is valued at £10,000 and you request a full refund within the 3 working day period, we will issue the refund, deducting a 5% cancellation fee (£500). This policy specifically applies to products designed and crafted to your unique specifications, which explains its precise nature.

Please note that orders cannot be cancelled after the initial 3 full working days following the order placement. This policy is in place to ensure a streamlined and efficient process for all our valued customers.

Returns for Damaged Deliveries

Our returns policy accommodates orders that are received damaged by our courier. In such cases, please do not sign off on the delivery document and follow these steps:

1. Refuse the delivery: If you happen to notice any damage to the product during the delivery process, please refuse to accept the delivery from our courier. This crucial step initiates the return process for damaged orders. The order will then be returned to the local depot, where further investigations and assessments will be conducted to address the issue. This helps ensure that any damage is properly documented and addressed in a timely manner.
2. Document the damage: After refusing the delivery, it's crucial to thoroughly document the damage. Take clear and detailed photographs of both the damaged packaging and the product itself. These photos should offer a comprehensive view of the extent of the damage. This documentation will be invaluable in processing your repairs, replacement, or refund, and ensuring a swift resolution to the issue.
3. Contact us immediately: Reach out to our support team within 24 hours of the delivery refusal. Provide us with the photos and a description of the damage, and we will initiate the return process.

At Home Living Luxury, your satisfaction is our top priority, and we want to ensure your glamping pod arrives in perfect condition. While we take extreme care in the packaging and transportation of our pods to prevent any issues, we understand that unforeseen circumstances can sometimes occur. In the rare event that you notice any damage during the delivery process, our return policy is designed to protect you, our valued customer.

Once a ticket has been raised, we will conduct thorough investigations and assessments to address the issue. This helps ensure that any damage is properly documented and resolved in a timely manner.

In the unfortunate event that a resolution cannot be reached through repairs or replacement, we offer a full refund. Please note that in such cases, the 5% cancellation fee will not apply, ensuring you are compensated fairly.

Post-Delivery Returns

At Home Living Luxury, we place paramount importance on delivering high-quality saunas crafted to your exact specifications. While we strive to ensure that your order arrives in pristine condition, we recognise that there may be concerns or issues that arise post-delivery. It's essential to clarify our approach to post-delivery returns:

• Refunds for Non-Damaged Products: The bespoke nature of custom build orders means that we cannot provide refunds for products that have not been damaged during the delivery process. Each sauna is designed to meet your unique needs, making it challenging to resell them to another customer.
• Installation and Final Location: Once your order has been received successfully, and there is no damage reported, we regret to inform you that we cannot accept refunds under any circumstances. This policy is in line with the custom nature of our products.

While we cannot offer refunds for non-damaged products, our dedicated support team is here to assist you with any concerns or inquiries you may have. We are committed to ensuring your experience with our saunas is as positive as possible.

Contact Us

Email

Sales: sales@homelivingluxury.com

Support: support@homelivingluxury.com

Talk to Us

Phone: +442034359402