4 Person Dual Infrared and Traditional Indoor Sauna

4 Person Dual Infrared and Traditional Indoor Sauna

Premium Quality, Affordable, Safe and 5-Year Warranty

The 4 Person Dual Infrared and Traditional Indoor Sauna is a perfect blend of ancient sauna traditions and modern wellness technology. This unique sauna offers both far-infrared technology through carbon heaters and the classic heat from a traditional stove. The carbon heaters provide consistent, deep-penetrating far-infrared warmth that promotes detoxification, improves circulation, and relieves muscle tension. 

For a more authentic sauna experience, the traditional side features carefully placed sauna rocks on the stove, which absorb and radiate heat, creating a classic and soothing atmosphere. This component induces a deep, cleansing sweat, improving skin health, alleviating muscle soreness, and promoting relaxation. The seamless integration of both infrared and traditional heating methods ensures optimal heat distribution, making this sauna the perfect balance of modern comfort and time-honored wellness rituals for up to four individuals.

 

Heating Method

Far infrared saunas use far-infrared light to gently heat the body from within, rather than just warming the air around you. This type of infrared light penetrates deeper into the skin and muscles, providing more effective relief for muscle tension, improved circulation, and enhanced detoxification.

Operating at lower temperatures, typically between 120°F and 140°F (49°C to 60°C), far infrared saunas offer a comfortable and relaxing experience that is accessible to more people, including those who may find traditional high-heat saunas overwhelming. Their ability to promote deep sweating and relaxation makes them a popular choice for those seeking holistic health benefits.

 

Traditional saunas with electric heaters provide an authentic, high-heat experience that promotes intense sweating and deep relaxation. Operating between 80°C and 90°C, these saunas boost circulation, aid in muscle recovery, and help eliminate toxins through perspiration.

Adding water to the sauna stones creates steam, enhancing respiratory function and opening pores for improved skin health. This combination of high heat and controlled humidity delivers comprehensive wellness benefits, supporting both physical and mental well-being.

  

Specifications

Details	Facts
People	4
Dimensions	1800mm x 1800mm x 1900mm (L x W x H)
Warranty	Residential Use: 5 Years Commercial Use: 2 Years
Installation	Included in Price
Temperature Range	18°C - 60°C
Wood	Canadian Hemlock
Wattage	9500W
Voltage	230V
Connection Type	Hardwired
Net Weight	190kg

Visit our "Foundations | Assembly | Installation | Electrical" tab for more information.

     

Key Features

All-Round Heat from Carbon Heaters

• Broad and Even Heat Coverage: Infrared carbon heaters distribute heat evenly across a larger surface area compared to traditional heaters. This ensures that your entire body receives consistent warmth, enhancing the overall therapeutic effects such as improved circulation and deep tissue relief.
• Enhanced Penetration and Comfort: Carbon heaters emit low-intensity, far-infrared heat that penetrates deeper into the skin and muscles. This allows for a more effective detoxification process and pain relief while operating at lower, more comfortable temperatures, making your sauna sessions both effective and relaxing.
• Modern Enhancement: As technology continues to evolve, the superior performance, energy efficiency, and longer lifespan of carbon heaters are quickly making ceramic heaters obsolete. It is expected that ceramic heaters will soon be phased out as more consumers and manufacturers recognise the advantages of carbon heaters for both home and commercial sauna applications.

 

Powerful Heating System

• Harvia Vega 9.5kW Heater: Known for its reliability and efficiency, this powerful heater ensures rapid and even heat distribution, creating a comfortable and consistent sauna environment.
• Lava Rocks: Traditional lava rocks included for generating steam, providing an authentic sauna experience.

 

Advanced Features for Comfort

• Bluetooth Radio with USB Connection: Enjoy your favourite music or podcasts during your sessions, enhancing both entertainment and relaxation.
• Chromatherapy Lighting: Multi-coloured lights help balance your energy, promoting a calming and therapeutic environment.
• Reading Lights: Additional lighting to enhance comfort and usability, perfect for reading or adding ambiance.
• Oxygen Ioniser: The oxygen ioniser purifies the air by releasing negative ions, reducing airborne pollutants like dust and allergens. This creates a cleaner environment, promoting better respiratory health and making your sauna sessions more comfortable and enjoyable.

  

User-Friendly and Safe

• Soft Touch Controls: Easy-to-use controls for adjusting temperature and lighting without interrupting your relaxation.
• Toughened Glass Windows: Durable and safe, these windows offer a clear view and contribute to the sauna’s stylish design.

    

Superior Heat Retention

• Minimises Heat Loss: Air gap insulation creates a layer of trapped air between the interior sauna walls and the exterior cladding, which acts as a thermal barrier. This significantly reduces heat escaping through the walls, ensuring the sauna maintains a consistent temperature with less energy consumption.
• Enhances Efficiency and Comfort: By preventing heat loss, the air gap insulation allows the sauna to heat up faster and stay warm longer, providing a more comfortable and efficient sauna experience. This method not only conserves energy but also helps maintain the optimal temperature throughout your entire session.

       

Low Maintenance

• Canadian Hemlock Wood: This sauna is made from high-quality Canadian Hemlock, which is naturally resistant to warping and requires minimal maintenance. To keep it clean, simply wipe down the benches with warm soapy water every few months. This simple routine will maintain the wood’s appearance and hygiene.
• Sauna White Oil: Our starter package includes sauna white oil, which further simplifies maintenance. Applying the oil helps to protect the wood from stains and moisture, making it easier to clean and prolonging the life of your sauna’s interior.
• Exterior Maintenance: As an indoor model, the exterior of the sauna does not require any special maintenance or cleaning. Simply enjoy your sauna without worrying about additional upkeep.
  

    

Comprehensive Warranty

• Residential Use: Enjoy peace of mind with a five-year warranty covering defects in materials and workmanship.
• Commercial Use: For commercial settings, a two-year warranty ensures reliable performance and support for high-traffic environments like spas and wellness centres.

  

Quality Assurance

• Built in Our Own Factory: Each sauna is crafted with care in our own factory, giving us complete control over the entire manufacturing process. This allows us to verify the quality and origin of all materials used, ensuring consistent quality in every unit. This also allows us to offer fully bespoke saunas for your unique requirements.
• Canadian Hemlock Wood: Known for its durability and resistance to warping, this wood adds a warm, rustic touch to the sauna while providing structural integrity.

   

Commercial Grade

Our saunas are not only perfect for home use but are also designed and recommended for commercial settings such as spas, gyms, and wellness centres. Their durable construction and versatile features make them an ideal choice for high-traffic environments.

For bulk purchase inquiries and customisation options, please contact us directly to discuss how we can meet your commercial needs.

 

Aftercare Service

• Technical Assistance: Our team is available to help with any technical queries or issues you may encounter, from setup to maintenance.
• Replacement Parts & Repairs: We offer a full range of genuine replacement parts. We can supply the parts directly to you, or our professional installation team can conduct any necessary repairs.
• Customer Support: Our dedicated support team is here to assist with warranty claims, troubleshooting, and general inquiries.
• Post-Warranty Support: Even after your warranty period ends, we continue to offer ongoing support. Simply get in touch with us, and we can help with providing replacement parts or conducting repairs.

For more information, visit our "Warranty | Installation | Returns" tab.

   

Foundations | Assembly | Installation | Electrical

Foundations

Locating Your Sauna

• Inside the Home: Placing your sauna within a spare room or part of your house can significantly reduce heating time compared to installing it in a garage. The ambient temperature of an indoor room is generally higher and more stable, which means the sauna requires less energy to reach the desired heat level. 
• Garage/Shed: In contrast, a garage often has a cooler ambient temperature, which can result in a longer warm-up time as the sauna works to overcome the cooler surrounding air.

    

Flooring Types and Impact on Heating

• Carpet or Laminate Flooring: These materials provide better insulation, helping to retain heat within the sauna and reducing warm-up time. They prevent cool air from seeping into the sauna, making it quicker and more energy-efficient to heat.
• Concrete or Tarmac: Saunas placed on these surfaces may take longer to heat up. Concrete, in particular, can absorb heat from the sauna and dissipate it, leading to cool air mixing with the warm air inside. This can prolong the warm-up period and increase energy consumption as the sauna struggles to maintain the desired temperature.

   

Base Requirements

• Suitable Bases: A level and sturdy foundation is essential for the proper assembly and long-term stability of your sauna. Suitable base options for our indoor saunas include wooden floors, tiled floors, carpet, laminate, concrete, and tarmac.
• Avoid Uneven Surfaces: Ensure the base is free from significant depressions or gullies over 20mm (3/4 inch), as these can cause the floor to bow and affect sauna performance.
• Installation Service Note: Our fitters will not assemble the sauna on an uneven base, as it compromises safety and function. Please ensure a suitable foundation is prepared to avoid installation delays.

   

How to Verify Your Sauna Base

To confirm the suitability of your sauna base, follow these steps:

• Check for Levelness: Place a straight piece of material, such as a wooden or metal pole, across the base. Use a spirit level on top to ensure the surface is even.
• Identify Depressions: Move the material around and look for any rocking or gaps underneath. If you notice any depressions exceeding 20mm (3/4 inch), the base may require adjustment.

    

Get Our Opinion

If you have any concerns about your sauna installation surface, feel free to contact us. We’re here to provide expert guidance and peace of mind.

To help us assess your sauna base, please email us at sales@homelivingluxury.com with:

• Images: Attach 3-5 photos of your chosen sauna location for a visual evaluation.
• Additional Details: Include any specific conditions or features of the base.
• Contact Number: Provide your phone number for prompt communication.
• Sauna Model: Specify the sauna model you're interested in for tailored advice.

       

Assembly

Assembly Instructions

Our indoor saunas are delivered in modular components, typically with the walls, flooring, and roof pre-assembled. During assembly, you will need to join these components at the corners and intersections to create the complete sauna structure. The assembly process is designed to be straightforward, and the following steps will guide you through the process.

On average, for those without prior experience, assembly can take anywhere from 2 to 4 hours. We recommend that two individuals work together to construct the sauna.

   

Clearance and Positioning

When installing this sauna in an enclosed space, it is important to leave at least 2 inches of clearance around the unit. This gap allows for proper air circulation and ventilation, which helps prevent overheating and ensures the sauna operates efficiently.

If you’re positioning the sauna in a corner, consider assembling it slightly out from the corner first and then carefully moving it into place once constructed. This method provides easier access during assembly.

   

Assembly Procedure

The images below are for reference purposes and may not depict the exact same model as your sauna. However, the overall assembly process remains consistent across all models. Simply follow the steps provided below to ensure a successful setup.

Steps	Guide
1. Begin by positioning the sauna base in your preferred location.
2. Next, place the rear wall onto the base and securely hold it in position.
3. Slide the tongue from the left side wall into the groove on the rear panel, and fasten the latch clips to lock the side wall in place.
4. Similarly, lock the right side wall into position using the latch clips.
5. Now, attach the front panel to the side panels by securing them with the latch clips.
6. Lower the top onto the four sauna walls and pass the cables through the designated holes. Firmly fix it in place using the latch clips.	(Sauna roof)
7. Finally, connect all the electrical accessories by plugging them in.

    

Installation   

Installation Included

Installation is automatically included in the price of this sauna model due to its slightly more complex assembly process, which requires professional expertise to ensure proper setup and optimal performance.

That’s why professional installation, (typically valued at £500), is included at no extra cost with this sauna model. By including professional installation, we guarantee that your sauna is assembled and connected correctly, providing you with a safe, seamless and stress-free experience.

  

Scheduling Installation

On average, the period between order confirmation and installation is around 4 weeks.  After your order confirmation, our team will contact you to provide an official installation date, ensuring a smooth and well-coordinated process.

We will schedule an installation date that works around your timeframe. We will provide a couple of possible installation dates and you can choose the date that works best for you.

    

On the Day of Installation

Our installation slots cover the entire day, as we service customers across the UK mainland. Our fitters will give you a call approximately one hour before their arrival. Due to the nature of travel and unforeseen variables such as traffic, we cannot provide exact ETAs and cannot be held liable for any delays.

It is crucial that the homeowner is present on the day of installation. We need to coordinate with you on the precise location of the sauna and provide a detailed demonstration on how to operate it.

If you are not available at the scheduled time, our fitters may have to void the installation, and a second installation attempt will be required. This may incur additional charges and could delay the installation by up to 4 weeks, depending on availability.

To ensure a smooth installation process, please plan to be available throughout the day and keep your phone handy for the fitter's call.

     

Our Installation Procedure

1. Delivery: We handle the safe and efficient delivery of your sauna to your chosen location, ensuring it arrives in perfect condition, ready for installation.
2. Full Erection of the Sauna: We will transport and position the sauna in your designated location, ensuring it is watertight and free from drafts. Our team also addresses all electrical requirements during this process to guarantee a safe and fully functional sauna experience.
3. Connection to Pre-Wired Rotary Isolator: If your sauna requires a dedicated electrical supply  and your electrician has pre-installed the necessary rotary isolator, we will handle the final connection, making the sauna ready for immediate use. 
4. Comprehensive Appliance Inspection: After installation, we perform a thorough inspection of all sauna appliances to ensure everything is working as intended. We provide a detailed demonstration of how the sauna operates, ensuring you are fully prepared to enjoy your sauna.
5. Duration: Depending on the model, our assembly and installation service typically takes between 2-4 hours per sauna.

      

Electrical

Electrical Guide for Your Sauna

Before embarking on your sauna installation journey, it's crucial to understand that this sauna model is not a 13amp plug and play unit. Instead, it requires a dedicated hardwired electrical supply. Please take note of this important distinction as you prepare for the electrical setup of your sauna. The following guide will walk you through the necessary steps to ensure a safe and efficient electrical connection.

   

Power Supply

This sauna model requires a 9.5kW electrical supply to function optimally. This electrical setup must be hardwired, providing a dedicated power source for your sauna. This connection will be made into a rotary isolator, which is a crucial component in the electrical setup of your sauna.

The rotary isolator serves as a safety switch and allows you to control the power supply to your sauna. It's an essential part of creating a secure and efficient electrical system for your sauna experience.

For expert guidance on wiring the rotary isolator from your fuse board and connecting it to your sauna's power supply, we recommend consulting with your local qualified electrician. They have the knowledge and expertise to ensure a safe and reliable electrical setup for your sauna.

      

Rotary Isolator Placement

Position the rotary isolator ideally above the sauna for indoor installations. In indoor installations, the flying lead from the sauna is 2 meters long and originates from the top. Placing the isolator within two metres from the centre of the sauna’s desired location will ensure the cable length is suitable for connection.

     

Booking an Electrician

Due to high demand for electricians, it's advisable to book their services in advance. This proactive approach helps streamline the installation process.

     

Choosing Your Timing

Depending on your preference, electrical work can be completed either before or after the physical sauna installation. If scheduled before installation, our team can connect the sauna to the rotary isolator, assuming it has been fitted by the electrician. Alternatively, if electrical work is planned after installation, the electrician can handle the connection without requiring their presence during sauna installation. The electrician does not need to be present on the day of installation.

While not necessary, we highly recommend that electrical work be carried out BEFORE the sauna is installed. This approach simplifies the electrician's task and minimises disruptions during the installation process, ensuring a smoother overall experience. In most installations, pulling out the sauna to accommodate electrical wiring can be avoided with proper planning.

    

     

Qualified Electrical Installation

Your safety is paramount when it comes to enjoying your Home Living Luxury sauna to the fullest. If you do not have a rotary isolator installed on your property (as pictured above), you will need to have one installed. To guarantee a secure and efficient electrical setup, it's imperative to entrust this task to a qualified electrician who is well-versed in adhering to BS 7671 regulations. This guide outlines the essential knowledge to make your hot tub experience both enjoyable and secure.

   

• Qualified Electrician: All electrical connections for your new sauna must be carried out by a qualified electrician. The installation must conform to BS 7671 regulations to ensure your safety.
• Residual Current Device (RCD): Your sauna must be supplied through a residual current device (RCD) with a rated residual operating current not exceeding 30mA. This additional safety measure helps protect against electric shock.
• Hardwired: The sauna requires a hardwired connection and the instructions above must be followed and understood by both yourself and your electrician.
• Rotary Isolator Requirements: Ideally, it should be as close to the sauna as possible, we strongly recommend within 2 meters.

           

By following these guidelines, you can confidently proceed with the electrical setup of your sauna. Should you have any specific questions or require further assistance, please don't hesitate to contact us. We are committed to providing you with a safe and efficient electrical connection for your sauna experience.

      

Sauna Health Benefits

Sauna Health Benefits

Saunas have been revered for their potential health benefits for centuries, and today, modern science continues to uncover the therapeutic advantages they offer.

In this section, we delve into the sauna's transformative effects on both body and mind. From improved circulation and detoxification to relaxation and pain relief, saunas have a lot to offer in the realm of wellness. Understanding the health benefits can help you harness the full potential of this age-old practice for your own personal well-being.

    

Cardiovascular Health 

• Boosts Blood Flow: Saunas increase heart rate, which promotes the dilation of blood vessels and improves circulation throughout the body. This process helps deliver more oxygen and nutrients to muscles and tissues, aiding recovery and enhancing overall cardiovascular health. It’s particularly beneficial for individuals with limited mobility, as it simulates the effects of mild exercise without physical strain.
• Supports Cardiovascular Health: Regular sauna use has been linked to reduced blood pressure and improved heart function. The increased circulation can help lower the risk of conditions such as hypertension and heart disease, offering a safe and therapeutic option for maintaining heart health.

        

Strengthens Immune System

• Boosts Immunity: Sauna use can increase the production of white blood cells, which are vital for fighting infections. The temporary rise in body temperature also mimics a fever, which helps activate the immune system and strengthens the body's natural defences.
• Reduces Illness Risk: Regular sauna sessions can help build a more robust immune system, potentially reducing the frequency and severity of illnesses. While not a cure-all, saunas can be a valuable addition to a healthy lifestyle aimed at supporting immune function.

    

Detox

• Eliminates Toxins: Sweating is one of the body’s natural detoxification processes. In a sauna, your core temperature rises, leading to increased sweating that helps expel harmful substances like heavy metals, chemicals, and pollutants. This process supports the body's natural ability to cleanse itself, promoting overall health and well-being.
• Supports Natural Detoxification: While sauna-induced sweating aids in detoxification, it is crucial to rehydrate afterward to replenish lost fluids. This helps maintain the balance of electrolytes in the body and ensures that the detoxification process is effective and safe.

   

Stress Relief and Relaxation

• Relieves Tension: The heat from the sauna penetrates deep into muscles, alleviating tension and promoting relaxation. This tranquil environment allows the body to unwind, which can reduce physical and mental stress, making it an effective tool for stress management.
• Endorphin Boost: Saunas trigger the release of endorphins, the body's natural "feel-good" hormones. These chemicals not only enhance mood but also reduce the perception of pain and promote a sense of overall well-being, helping to combat anxiety and depression.

       

Mental Clarity and Well-Being

• Promotes Mindfulness: The quiet, serene environment inside a sauna offers an excellent opportunity for meditation and reflection. This mental break can lead to increased self-awareness, clarity of thought, and emotional balance.
• Mood Enhancement: The release of endorphins during sauna sessions contributes to a sense of well-being and improved mood. Regular use can help combat feelings of anxiety and depression, promoting a positive mental state.

    

Pain Management and Relief

• Soothes Sore Muscles: Heat therapy has been shown to relax muscles and alleviate joint pain, making it beneficial for conditions such as arthritis, fibromyalgia, and sports-related injuries. The warmth increases blood circulation, helping muscles recover faster and reducing stiffness and discomfort.
• Reduces Inflammation: Enhanced blood flow to affected areas helps to remove inflammatory markers and speed up the healing process. This can significantly reduce inflammation and provide long-lasting pain relief, improving mobility and quality of life.

     

Enhanced Sleep Quality

• Improves Sleep Quality: The relaxing effects of a sauna session can help reduce the time it takes to fall asleep and improve overall sleep quality. The rise and subsequent drop in body temperature post-sauna session can help signal the body that it's time to sleep, promoting deeper and more restful slumber.
• Calms the Mind: Saunas help decrease cortisol levels, the hormone responsible for stress. Lower cortisol levels make it easier to relax and prepare for sleep, helping to establish a healthy sleep routine.

    

Skin Health and Rejuvenation

• Deep Cleansing: Sauna-induced sweating opens pores and flushes out impurities like dead skin cells and excess oil. This natural cleansing process can help reduce the occurrence of acne and other skin conditions, leading to a clearer complexion and healthier skin.
• Enhanced Skin Nourishment: The increased blood flow delivers essential nutrients and oxygen to the skin, promoting cell regeneration and giving the skin a radiant, youthful appearance. Regular sauna use can contribute to a smoother, more even skin tone.

      

Enhanced Respiratory Function

• Eases Breathing: The warm, humid air in saunas helps open airways and alleviate congestion, making it easier to breathe. This can be especially beneficial for individuals with respiratory conditions such as asthma or chronic bronchitis.
• Symptom Relief: Regular sauna use may help reduce airway constriction and inflammation, leading to improved lung function and easier breathing. This can enhance respiratory health and provide relief from symptoms.

       

Weight Management

• Calorie Burning: Although saunas are not a substitute for exercise, the increased heart rate and sweating during a session can contribute to calorie burning. The heat causes your body to work harder to maintain a stable temperature, leading to additional energy expenditure.
• Complementary Approach: Saunas are most effective when used as part of a comprehensive weight management plan that includes diet and exercise. They can aid in reducing water weight and improving metabolism, but should not be relied upon as the sole method for weight loss.

        

Social Engagement and Community

• Promotes Social Interaction: Saunas offer a shared experience that encourages meaningful conversations and bonding with family and friends.
• Builds Community Connections: In communal settings, saunas foster socialization and a sense of belonging, enhancing overall community well-being.

         

Closing Remarks

It's important to emphasise that the benefits of sauna use can vary from person to person, and individual experiences may differ.

Additionally, moderation is key, as excessive sauna use can lead to dehydration or other health issues. If you have underlying medical conditions or are pregnant, consult with a healthcare professional before incorporating saunas into your routine.

Overall, when used responsibly, saunas offer a wealth of physical and mental health benefits, contributing to a healthier and more vibrant life.

     

Warranty | Installation | Returns

Warranty

At Home Living Luxury, we are committed to the quality and durability of our saunas. To demonstrate this commitment, we offer a comprehensive warranty that reflects our confidence in the craftsmanship of our products.

  

Residential Use Warranty

Our 5-year warranty for residential saunas covers materials and workmanship for wood, controls, and heaters, reflecting the lower intensity and frequency of use in a home setting. This extended coverage ensures long-term peace of mind and confidence in our product quality.

 

Indoor Models:

• 5-Year Warranty: Covers wood, controls, and heaters.
• 1-Year Warranty: Covers the CD player included with your sauna.

   

Outdoor Models:

• 5-Year Warranty: Covers controls and heaters.
• 1-Year Warranty: Covers wood and the CD player.

   

Commercial Use Warranty

For commercial settings, we provide a 2-year warranty, as saunas in these environments are subject to higher usage rates and more rigorous conditions. This warranty covers the same components—wood, controls, and heaters—but for a shorter period to account for the increased wear and tear typical in commercial use. 

   

Indoor Models:

• 2-Year Warranty: Covers wood, controls, and heaters for commercial saunas.
• 6-Month Warranty: Covers the CD player for commercial use.

    

Outdoor Models:

• 2-Year Warranty: Covers controls and heaters.
• 6-Month Warranty: Covers wood, and the CD player for commercial use.

   

Important Conditions

• Environment: Saunas or components must be used in an indoor setting unless specifically designed and labelled for outdoor use. Using indoor saunas or parts outdoors will void the warranty.
• Exclusions: This warranty does not cover damage due to improper installation, misuse, or neglect. It also excludes any modifications or alterations to the product.

   

How to Claim

To initiate a warranty claim, please contact our customer service team with proof of purchase and a detailed description of the issue. Our team will guide you through the process and provide assistance to resolve any problems.

This warranty underscores our dedication to providing high-quality products and exceptional customer service. If you have any questions or need further clarification, please reach out to us directly.

    

Note: To ensure warranty coverage, it is important to retain the original purchase document.

 

Please check our store wide Warranty Policy for more information.

     

Installation

Delivery without Installation

• UK Mainland: For UK mainland, installation is automatically included within the price of this sauna model.
• NI/ROI: We can ship all of our saunas to both Northern Ireland and Republic of Ireland. Delivery usually takes around 5-10 days and the shipping fee is £200.00. We cannot install this sauna model in NI/ROI. This would be a delivery only service. Please contact us to discuss delivery.

     

Delivery with Installation

• Timeline: We are generally booked up for installation 4 weeks in advance. After your order is confirmed, our team will contact you to coordinate a suitable installation date. We will provide some options and we can coordinate with you to find a date that suits you and your schedule.
• Cost: Installation usually costs an additional £500 but we have included it within the price of this sauna model free of charge, due to the complicated nature of the assembly. This includes delivery, assembly, connection to a pre-installed rotary isolator (if applicable), and testing/ usage demonstration.

       

Installation Duration

The complete process, including assembly and setup and testing, takes between on average between 2-4 hours. Our skilled technicians will guide you through the operation of your sauna, ensuring you are comfortable with its use before leaving.

    

Order Adjustments & Issues

• If you notice an error in your order, contact us immediately for assistance in correcting the mistake.

  

Customised Saunas

We offer fully bespoke saunas tailored to your unique preferences, whether you're looking for a custom-built sauna or need minor adjustments to an existing model. Our skilled team can accommodate various requests, including specific dimensions, materials, and additional features.

• Minor Adjustments: Small modifications, such as size alterations or added features, typically take 1-2 weeks.
• Full Custom Builds: More complex customizations or completely bespoke designs may take up to 20 weeks, depending on the project scope. We’ll provide a precise timeline based on your requirements.

   

Returns

Return Timeframe

Under the Consumer Rights Act 2015, you have the right to cancel your order within 14 working days following the installation date. On the day of installation, you will be required to sign our installation document to confirm that you are satisfied with the installation and the condition of the sauna. This document serves as your acknowledgment that the sauna has been delivered and installed to your satisfaction.

   

Return Conditions

• Assessment of Condition: If you decide to request a refund within the 14-day period, we will need to conduct a thorough assessment of the sauna to determine whether it is in a resalable condition. Our team will arrange a visit to inspect the sauna. If the sauna is deemed to be in an unsatisfactory condition for resale due to misuse, damage, or other issues not covered under our warranty, we will be unable to accept the return.
• Collection Fee: There is a £500 call-out fee for us to return to your location and dismantle the sauna for collection. This fee covers transportation and labour costs associated with safely removing the sauna from your premises.

 

Faulty or Mis-described Goods

If the sauna is faulty or not as described upon installation, please do not sign the installation document. The purpose of this document is to acknowledge that the sauna has been delivered and installed to your satisfaction, and signing it confirms your acceptance of the quality and installation.

Instead, notify our fitters immediately of any issues. If the sauna is confirmed to be faulty or not as described, we will repair, replace, or collect the sauna at no additional cost to you. 

   

Cancelling Prior to Installation

If you wish to cancel your order before the installation date, please contact us via telephone and confirm the cancellation by email. Refunds will be issued to the original payment method used at the time of purchase.

 

Return Address

Please do not send returns to 207 Regent Street, (W1B 3HH) as this is not our warehouse address. The correct return address will be provided upon request. Any items sent to 207 Regent Street will not be accepted, and you will need to cover additional shipping costs to have the sauna redirected to our warehouse. For the correct return address, please contact us directly.

  

Note: This Returns Policy exclusively applies to our sauna ranges. For more detailed and tailored information regarding returns, we recommend referring to the specific product pages.

   

Please check our store wide Return and Refund Policy for more information.

  

Contact Us

Email

Sales: sales@homelivingluxury.com

  

Talk to Us

Phone: +44 203 435 9402

Live Chat: Bottom Right Corner