InstaShade Luxury Garden Pergola - Cubic

InstaShade Luxury Garden Pergola - Cubic

 
We offer a comprehensive design and installation service. On enquiry we will provide example prices for your area and specification. Once agreed we will then provide a full site survey prior to production. With this we will check all dimensions, fixings, levels and look at any additional work that may be needed. 

  

Cubic Pergola Models

             

Pavilion A free-standing pergola supported by four legs, exuding architectural elegance.

Gardena A three-sided pergola meticulously designed for seamless attachment to a building, harmonising with your surroundings.

  

Fully Electric Screen Walls Protect your pergola from sun/wind and rain with fully retractable screen walls

Glass System Complete protection with full glazing system.

Shutters Sliding shutters offer a stylish yet functional element to the Tempest Pergola.

Features

Installation Process

This is a brief overview of the installation process. For more information, please view our "Pricing Example | Ordering Process | Installation" tab, for a more comprehensive understanding of the pricing, ordering and installation process.

Optional Accessories & Brochures

Optional Accessories

Brochures

InstaShade Luxury Garden Pergolas Information Dossier

Pricing Example | Ordering Process | Installation

Pricing Example 

Our comprehensive range of services covers everything from surveying, designing, manufacturing, and constructing to the final installation of tailored solutions to meet your needs.

As an example, we'll outline the pricing for a common household landscaping project with dimensions of 4m x 4m.

It's important to note that this pricing example serves as an overview. Each project's actual quotation may differ, as various factors impact the final cost, such as geographic location, frame size, frame colour, selected additional features, and the quantity of accessories.

Our team will provide personalised guidance through the entire process, from quotation to the initial survey, installation, and aftercare services. To initiate this process, simply click "request a quotation," and one of our team members will promptly reach out to you, either on the same business day or the following one.

Ordering Process

Step-by-Step Ordering Process for Your InstaShade Pergola

1. Website Visit: Embark on your journey by exploring our website, where you will discover an array of captivating InstaShade luxury outdoor pergolas. Immerse yourself in various designs, features, and customisation possibilities.
2. Request a Quotation: Once you've pinpointed the style and specifications that resonate with your vision, simply click the "Request a Quote" button. Fill out the form with your contact information, project requisites, and any specific preferences you wish to convey.
3. Initial Consultation: Our dedicated team will promptly assess your request and reach out for an initial consultation. During this conversation, we will delve deeper into your needs, explore design avenues, and provide expert guidance to ensure a comprehensive understanding of your vision.
4. Design Proposal: Drawing upon insights from our consultation, our skilled designers will craft a meticulous design proposal tailored to your distinct preferences and requirements. This proposal will encompass a visual representation of your personalised outdoor InstaShade pergola, highlighting chosen materials, layout, and features.
5. Revision and Refinement: Your input matters greatly. If any adjustments or refinements are warranted, we will collaborate closely with you to perfect the design proposal until it resonates harmoniously with your vision. Our aim is to achieve your utmost satisfaction before progressing.
6. Finalising the Order: Upon solidifying the design proposal, we will compile a comprehensive order document encompassing all specifics, mutually agreed-upon details, pricing, and payment terms. This document will be shared with you for thorough review and confirmation.
7. Order Confirmation: Upon review of the order document, if you are content and prepared to proceed, we will request your confirmation by signing the document. This pivotal step signifies your commitment to the order and paves the way for production.
8. Production and Lead Time: With the order confirmation secured, our adept artisans will embark on crafting your bespoke luxury outdoor InstaShade pergola. The production timeline typically spans approximately two months, ensuring meticulous craftsmanship and unwavering attention to detail.
9. Progress Updates: Throughout the production phase, we will furnish you with regular updates regarding your order's progress. We acknowledge the anticipation and eagerness associated with materialising your dream pergola and are dedicated to addressing queries and concerns.
10. Quality Assurance: Prior to dispatch, our quality assurance experts will meticulously inspect your personalised outdoor InstaShade pergola, upholding our exacting standards of excellence. Our aim is to ensure every facet, from materials to craftsmanship, surpasses your anticipations.
11. Delivery and Complete Installation: Once your tailored luxury outdoor InstaShade pergola is ready, we will meticulously coordinate both its delivery and full installation. Our adept professionals will oversee every aspect of the process, ensuring your pergola is not only delivered in impeccable condition but also expertly installed to seamlessly integrate with your outdoor space.
12. Final Confirmation: Post-installation, we will extend an invitation for you to evaluate and confirm your contentment with the final product and its installation. This ultimate confirmation heralds the triumphant culmination of your order and underscores your satisfaction with the fully realised outdoor oasis.

We take immense pride in delivering a superlative customer experience and a seamless ordering process, guiding you every step of the way. From the inaugural consultation to the ultimate confirmation, our dedication revolves around crafting your ideal luxury outdoor InstaShade pergola that exceeds expectations in design, functionality, and craftsmanship.

Installation

Effortless Installation for Your InstaShade Pergolas

At Home Living Luxury, we recognise the paramount importance of a seamless installation process in bringing your InstaShade pergolas to life. Please peruse the following policy to gain a clear understanding of our meticulous installation procedures.

Pergola Installation

Opting for Pergola Installation means entrusting our esteemed partner, InstaShade, to orchestrate a seamless installation experience in accordance with the Pergola Installation Schedule.

Provision of Services

We remain steadfast in delivering exceptional service. Our provision of services adheres to the following tenets:

1. Conformance with the Pergola Installation Schedule, meticulously outlined in your Order.
2. Adherence to the Design, ensuring its integrity and essence are upheld during the installation process.
3. While we endeavour to align with projected performance dates as estimated in your Order, kindly note that these dates serve as estimations and are not legally binding deadlines.
4. Should the need arise, InstaShade retains the right to make adjustments to the Pergola Installation Schedule and/or Design, provided such modifications do not significantly compromise the quality or fundamental nature of the Services. We pledge to promptly apprise you of any such modifications.

Rest assured, we affirm that the Services will be executed with due care and skill.

Your Role in the Process

To facilitate a successful pergola installation, we cordially request your cooperation with the following:

1. Questionnaire Completion: Swiftly complete and return the Questionnaire subsequent to confirming your Order. This step ensures all requisite details are meticulously arranged before installation commences.
2. Order and Information Precision: Verify that the Order terms and any information furnished in the Questionnaire or related to the Design/Specification remain accurate and exhaustive.
3. Collaborative Engagement: Engage closely with Home Living Luxury on all facets pertaining to the Services, fostering a collaborative approach.
4. Change Requests: Should you wish to effect alterations to delivery dates, quantities, product types, or the Design/Specification, kindly apprise us. It's important to acknowledge that such changes may influence the overall timeline.
5. Timely and Accurate Communications: Furnish precise and timely instructions and information to avert potential delays or inaccuracies in the installation process.

Installed Pergolas and Cancellation

Please note that installed pergola projects are explicitly non-refundable. Once the installation is completed, we cannot remove or uninstall the project.

Installation Beyond UK Mainland

While our installation services extend across the UK mainland, we remain receptive to exploring installation possibilities for Northern Ireland and the Republic of Ireland, should the need arise. Feel free to reach out to us for further guidance and assistance.

We remain unwavering in our commitment to delivering a superlative customer experience and a seamless pergola installation process, guiding you through each step. From the point of order to the final confirmation, our dedication revolves around crafting your ideal luxury InstaShade pergola experience, characterized by exceptional design, functionality, and craftsmanship.

Warranty | Shipping | Returns

Warranty

At Home Living Luxury, we are dedicated to partnering exclusively with manufacturers that prioritise exceptional quality in their products. We take great pride in offering our customers a robust warranty policy that reflects our commitment to excellence.

Please note that this Warranty Policy specifically covers our InstaShade products. For more tailored warranty information, we recommend referring to the specific product pages. Our goal is to provide you with the utmost confidence and assurance in your purchase, knowing that our products consistently meet and exceed your expectations.

InstaShade Parasol Warranties

Our Eclipse, Aurora, and Nova parasols have specific warranties covering faulty materials and workmanship, excluding wind damage, fair wear and tear, accidents, and misuse.

Recasens Fabrics Warranty

Recasens fabrics come with a 10-year residential (5-year commercial) warranty covering rot and colour fading in normal use.

This Warranty Policy aims to provide clarity and assurance. Please refer to the Documentation for specific details on different products.

Fabric Warranty Terms

1. Our acrylic fabrics are guaranteed against rot or significant loss of strength due to normal usage and exposure conditions.
2. Wind/weather-related damage, misuse, burns, negligence, vandalism, pollution stains, and colour loss are not covered.

Product Warranties

Standard Warranty

For a period of 12 months from the date of manufacture (Warranty Period), the Products shall:

1. Conform with their description in the Documentation and applicable Specification for Bespoke Products.
2. Be free from material defects in design, material, and workmanship.
3. Be fit for the purpose advertised by Home Living Luxury

This warranty excludes damage caused by weather or misuse.

Additional Warranties

InstaShade may offer extended Warranty Periods and additional warranties for specific Bespoke Products, such as Canopro Elite and InstaShade Parasols. Refer to the Documentation for details.

Product Specifics

1. Our pergolas provide excellent coverage, protection, and privacy. Minor water ingress may occur due to the roof design and windy conditions.
2. Our parasol fabric is waterproof, but in windy conditions, minimal water ingress through the air vent is possible.
3. Photographic evidence of the fault/defect may be required before a replacement is issued.

Acceptance and Defective Items

1. If you receive any defective Products, you have the right to reject them. Please take photographic evidence and provide this to Home Living Luxury as soon as possible. Refer to our Shipping Policy for more information.
2. Please note that the product warranties are void if the Products are subsequently sold second-hand to a third party.

Warranty Claim Process

To make a warranty claim, follow these steps:

1. Notify Home Living Luxury in writing (email) during the Warranty Period upon discovering a non-compliance with the warranty.
2. Provide InstaShade the opportunity to inspect the Products.
3. If requested, return the Products to InstaShade's place of business at your cost (we can provide additional information).
4. InstaShade will then, at its discretion, repair, replace, or refund the defective Products.

Exclusions from Warranty

Neither Home Living Luxury nor InstaShade are liable for warranty breaches if:

1. You continue using the Products after notifying Home Living Luxury of a defect.
2. The defect arises from improper storage, installation, commissioning, use, or maintenance.
3. You alter or repair the Products without Home Living Luxury's written consent.
4. The defect results from fair wear and tear, wilful damage, negligence, or abnormal conditions.
5. Products are altered to comply with statutory or regulatory requirements.

Thank you for choosing Home Living Luxury as your preferred destination for exquisite InstaShade products. Your satisfaction is our utmost priority.

Note:

To ensure warranty coverage, it is important to retain the original purchase document.

For any inquiries or issues related to warranty claims, please reach out to our support team at sales@homelivingluxury.com.

Please check our store wide Warranty Policy for more information.

Shipping

At Home Living Luxury, we understand the significance of reliable and efficient shipping services. We have carefully selected trusted partners who share our commitment to delivering products with the utmost care and attention. Our shipping policy reflects our dedication to providing a seamless and satisfactory experience for our valued customers.

 
Please note that this Shipping Policy applies to our InstaShade range only. For specific shipping details pertaining to individual products, we recommend referring to the respective product pages.

Shipping Costs

We offer free shipping to UK mainland addresses. For Northern Ireland, Republic of Ireland, and Channel Islands, shipping costs will be tailored to each order.

   

Non-Customised Items:

We aim to get your non-customised items to you fast! Our team works hard to process and ship these items within 3-5 working days from your purchase date. After you've successfully placed your order and payment is confirmed, we'll take care of carefully packaging and sending out your items. As soon as your order is on its way, you'll receive an email with all the tracking info you need. Please keep in mind that delivery might take a bit longer on weekends and public holidays.

Customised Items:

Creating something special just for you takes a little more time. When you order custom items tailored to your unique preferences, we kindly ask for your patience. Please allow us 4 weeks to work our magic and craft your personalised piece. Our skilled artisans and craftsmen put their heart and soul into every detail to make sure your custom item is top-notch. Once it's ready, we won't waste a moment – we'll ship it right to your doorstep. We truly understand the value of personalised items and are dedicated to exceeding your expectations. 

Lead Time and Delays

All lead times are estimates. While we strive to adhere to our dates, external factors beyond our control may cause delays. In such cases, bespoke work cannot be cancelled.

Order Tracking:

Stay in the loop with our order tracking service! As soon as your order is fulfilled and on its way, we'll send you an email packed with tracking details. This way, you can easily keep an eye on your delivery's progress and plan for its arrival.   

Delivery of Products

1. With every delivery, InstaShade will provide a delivery note containing the Order date, relevant reference numbers, type and quantity of Products, Documentation, and any special storage instructions. If the Order is delivered in parts, the note will also display the remaining balance of outstanding Products.
2. The Products will be delivered to the Delivery Location mentioned in the Order or another location agreed upon by both parties.
3. Completion of unloading at the Delivery Location marks the completion of product delivery. Necessary Installation Works will be conducted promptly after delivery, unless otherwise specified by InstaShade. Should Installation Works not be included, the Customer assumes responsibility for post-delivery assembly, installation, erection, and packaging disposal.
4. Delivery and Installation Work dates are approximations. The precise delivery time is not crucial. Delays resulting from a Force Majeure Event, third-party courier issues, or insufficient delivery instructions from the Customer will not make Surf Turf liable.
5. In cases of multiple unsuccessful delivery attempts, the Customer may be subject to additional charges for storage and re-delivery.

Partial Deliveries

1. For large / bulk orders, we try to fulfill the complete order at the same time. However, it is possible that we may need to deliver across two or more instalments. InstaShade reserves the right to deliver Products in instalments.
2. For large / bulk orders, multiple shipping quotes may be required (this will be clearly communicated upon large / bulk orders - if applicable).
3. A delay or defect in one instalment does not entitle the Customer to cancel other instalments.

International Deliveries

For customers and clients based in countries located outside of the UK and Ireland, please reach out to us for a personalised quotation and we will be happy to assist you!

Note:
 
The information provided is specific to the delivery conditions and costs of our InstaShade range and may be subject to change.
 
Ensuring the accuracy of the contact information and carefully reviewing delivery details will help facilitate a smooth and timely delivery process.

Please check our store wide Shipping Policy for more information.

Returns

At Home Living Luxury, we have the utmost confidence in our products. We believe that once you receive your selected product(s), you will be captivated by their beauty and craftsmanship.

However, we understand that circumstances may arise where you may not be entirely satisfied with your purchase. In such cases, we have developed a comprehensive Returns Policy specifically for our InstaShade ranges..

Acceptance and Defective Items

If you receive defective Products, you have the right to reject them. 

Upon receiving your item(s), please inspect the packaging for any damage. If you notice any damage, make a note of it when signing for delivery. In case of damage, please send photos of the damaged item(s), packaging, and SKU, along with a brief description of the damage, to sales@homelivingluxury.com. For freight damage, please submit photos and videos within 24 hours of arrival. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Your Right to Change Your Mind

You have a legal right to change your mind about most products within 14 days of receiving them. This right does not apply to products:

1. Sealed for health or hygiene purposes, if unsealed after receipt.
2. Made to your specifications, personalized, or bespoke printed.
3. That have become inseparable from other items after delivery.
4. Produced or manufactured specifically for your order, including Heatsail items and customized Nova Parasols.
5. With non-standard colours ordered for your specific order.

Changing Your Mind Deadline

To exercise your right to change your mind, please notify us within 14 days from the day you receive the product. If delivered in multiple parts, the period starts after the last delivery.

Returning Products

To initiate a return, contact our customer service team. You are responsible for returning the product within 14 days of informing us about your decision to return. Return costs are at your expense. Ensure secure packaging and retain proof of delivery.

Refund Process

We will refund you within 14 days of receiving the returned product or evidence of its return. Refunds will be processed through the original payment method.

Bespoke, Printed, or Personalised Items

Items clearly manufactured to your specifications or personalised/branded cannot be returned.

Products with Installation Works

If you change your mind about a product installed per your specifications within the 14-day deadline, you can:

1. Return the product at your cost.
2. Request an uninstallation and collection service (charges apply).
3. Uninstallation charges vary based on the product and installation type.

Note:

This Returns Policy exclusively applies to our InstaShade ranges. For more detailed and tailored information regarding returns, we recommend referring to the specific product pages.

It is important for customers to carefully review and comply with this returns policy to ensure a smooth return process and to avoid any deduction from the refundable amount.

Please check our store wide Return and Refund Policy for more information.

For any further assistance, you can contact Home Living Luxury at:

Phone: +442034359402

Email: sales@homelivingluxury.com