FesFoc "Empire Diamond Stone" - Luxury Outdoor Kitchen

Introducing the Empire Diamond Stone, the most innovative and evolved contemporary outdoor kitchen available on the market. Immerse yourself in its pure and exclusive design, showcasing timeless beauty and cutting-edge performance that sets a new standard for outdoor kitchens. Experience a revolutionary culinary journey with Empire Diamond Stone, as its masterful lines and exceptional performance redefine the art of gourmet outdoor cuisine.

The sculptural countertop, meticulously crafted from a single piece with diamond-shaped edges, brings an unparalleled level of quality to outdoor kitchens. Resembling a solid stone block, the exquisite doors are intricately sculpted from the same natural stone or porcelain as the impressive countertop, elevating this exceptional designer barbecue with an imposing presence.

       

                

An Extraordinary Journey 

Discover the realm of design and luxury in contemporary outdoor kitchens. Immerse yourself in its captivating beauty and unparalleled craftsmanship, and prepare for an unparalleled culinary experience. Empire Diamond Stone redefines excellence with its flawless design, cutting-edge technology, utmost comfort, and seamless ergonomics.

With groundbreaking features and resilient materials, engineered to withstand the harshest weather conditions, this revolutionary Gas BBQ promises a gastronomic adventure like no other.

The Empire contemporary outdoor kitchen offers boundless customization options. Choose from an array of countertop materials, ranging from exquisite and durable natural stones to technologically advanced synthetic stones, surpassing even the most stringent quality standards.

                    

   

Exemplary Engineering and Craftsmanship

Home Living Luxury, combined with FesFoc's  team of engineers and designers, with over 20 years of expertise, transform indoor and outdoor kitchens into a masterpiece, infusing boundless beauty into its surroundings.

Through meticulous selection of the finest and most exclusive materials and the unwavering dedication of our skilled master craftsmen, combined with the precision of cutting-edge numerical control machinery, the Empire Diamond contemporary outdoor kitchen exudes an iconic minimalist and avant-garde design, truly resembling a work of art.

Every inch of this perfectly proportioned creation reflects the perfection, elegance, and sturdiness reminiscent of the purest diamond. Empire Diamond Stone effortlessly combines style and glamour with top-notch technical performance.

     

         

Luxury Artistry in Design

The Essence of Luxury

The Empire Diamond features the most powerful and advanced professional gas barbecue available in the market.

At Fesfoc, we prioritize your well-being and comfort. Our professional gas barbecue is designed to enhance your outdoor experience, allowing you to enjoy warm sunny days on your terrace, garden, or rooftop while preparing your favorite recipes with ease.

Gather with your loved ones and celebrate moments together while savoring the most delicious grilled meats, fish, and seafood, creating unforgettable memories in the process.

   

 

Line Lid

Experience a unique culinary journey with the LINE Lid Bbq, featuring an elegant and minimalist flat top design, carefully crafted to provide you with an exceptional grilling experience. Our grills are thoughtfully designed with specific geometry to prevent grease and cooking residues from falling on the burners, ensuring a cleaner and more efficient cooking process. Cleaning is made effortless with the easy-to-remove front collector, surpassing other barbecues on the market in terms of convenience and functionality. Enjoy the convenience of a well-designed and high-performance barbecue that elevates your outdoor cooking experience.

Point Lid

The POINT Lid barbecue presents a distinct approach tailored for the most discerning chefs. Its convex lid, both powerful and functional, includes a high-quality thermometer, granting you precise control over the cooking temperature. Furthermore, a specially designed tray provides a convenient space for cooked food, adding to the practicality and ease of use. Experience a barbecue that combines functionality with precision, enabling you to create culinary masterpieces with ease.

     

Superior Quality

The front doors of this remarkable kitchen exude a minimalist essence, showcasing determination, innovation, and a relentless pursuit of the finest materials.

Intersecting geometric shapes come together in a seamless block, creating captivating volume effects that render each Empire Diamond outdoor kitchen truly unique.

Crafted from stainless steel, all Empire ranges offer smooth doors, interior drawers, or shelves, ensuring optimal convenience.

The Empire Diamond series introduces a world of unparalleled luxury. Its perfectly satin-finished stainless steel furniture fronts stand out with elegant 45° edges, adding to the sophisticated allure of this exceptional outdoor kitchen.

The Chef's Kingdom

The edge cut, resembling an inverted pyramid, captures attention and lends the material a captivating three-dimensional depth.

Moreover, the suspended appearance of the side panels imparts a lighter visual effect to the countertop, creating luxurious outdoor kitchens with a minimalist essence that elevates any given space, be it interior or exterior, in harmony with the architect's vision.

The striking interior adds both technical and aesthetic value, boasting a highly durable casing that reinforces the kitchen's resemblance to a work of art.

The Empire Diamond series transcends ordinary kitchens, with core materials such as stainless steel, elegant porcelain, or exquisite natural stones that culminate in a magnificent fusion of materials, taking the kitchen to an entirely new level of elegance and sophistication.

Making Dreams a Reality

The foremost objective of the Empire Diamond luxury outdoor kitchen design is to surpass the highest benchmarks of quality and design, whether for an indoor or outdoor setting. With meticulous attention to material selection, Empire Diamond embodies exceptional innovation.

Its remarkable level of customisation and adaptability to diverse spaces is evident in the elegance of its finishes and the extensive personalisation options available, culminating in a kitchen design that perfectly aligns with the ethos of Home Living Luxury.

Empire Diamond Stone goes beyond the ordinary barbecue, providing versatile solutions to elevate and enrich your home with its innovative essence.

This exclusive collection is meticulously crafted to elevate any space, infusing it with vibrancy and joy. Customise it to fit your unique preferences – from dimensions and configuration to countertop materials and equipment – and transform your home into a genuine paradise.

   

Extended Bar Countertop

The Empire Diamond open kitchen offers the option of incorporating an exclusive dream bar, creating a luxurious kitchen island with a bar concept. The bar features the same exquisite craftsmanship, with 45º stainless steel edges and a beautifully handcrafted satin-finished countertop. It provides a perfect space to share and enjoy life in utmost style and comfort.

        

Sintered Stone Finishes

Empire Diamond is crafted with a combination of stainless steel, exquisite porcelain, and natural stone, presenting a wide range of configurations, sizes, and finishes for an unparalleled experience.

The kitchen's design creates a distinctive floating effect, a hallmark of all Fesfoc product collections, providing an exceptional modern appearance that will captivate and elevate any space.

     

State of the Art Designer Sink Cover

The collection of minimalist 0-radius undermount sinks offers a convenient and spacious area for washing meats, fish, vegetables, and cooking utensils.

The FESFOC state-of-the-art designer sink cover serves both as a decorative element and a functional addition. Not only does it cover the sink, but it also extends the countertop surface, providing a space to serve cocktails and discreetly store used tableware during the party, allowing you to continue enjoying the festivities without interruption.

        

 

            

The Crown Jewel

Design your Empire Diamond Stone in the form of a kitchen against the wall, as an island, L-shaped kitchen or U shaped.	Let yourself be seduced by the incredible diamond-shaped edges of this splendid work of art and enhance both the interior, and the exterior of your home, with the Empire Diamond Stone.
Delight your senses with a spectacular handcrafted bar counter with 45 degree knife edges and enjoy unique experiences in the company of friends and family.	The main objective of the Empire contemporary outdoor kitchen is to guarantee the highest levels of design and quality for both indoor and outdoor kitchens so that you can enjoy life at every moment.

    

Simply the Best

The Empire model offers various configurations, from a kitchen designed against a wall to a modern kitchen island or a kitchen island with a fully customizable and equipped bar counter, providing you with a range of options to suit your needs.

Although the Empire design may seem similar, the Diamond series sets itself apart with distinct manufacturing criteria, specifically tailored for both indoor and outdoor spaces. Notably, the series showcases its exceptional 45º angle welding and hand-polishing, which runs along the entire kitchen contour, giving it a unique and refined appearance.

For more information about the Empire Diamond series, please feel free to reach out to our sales team.

Designing Your Empire Diamond Stone

Designing Your Empire Diamond Stone

We have curated an easy to understand dossier for the FesFoc Empire Diamond.

Please reach out to us, whereby we will go through all of the possible design options and project requirements for your specific project, at a time of your convenience.

sales@homelivingluxury.com

+442034359402

Alternatively, click the link below to view our full FesFoc Collection.

Click here to view our bespoke FesFoc Outdoor Kitchen Units

Not all Empire Diamonds are designed equally. We have many different models, variants and customisation options.

The Empire collection offers complete customisation, allowing you to choose from various sizes and shapes, including U and L configurations.

For further enquiries, kindly contact our Team. 

Cooking Options

Designed to elevate your outdoor cooking experience, the Empire offers two exceptional options: Gas, or Electric.

For those who seek precision and control, the professional gas grill provides incredible firepower and customisable  heat output. Alternatively, embrace the sleek, contemporary, smart technology of the Electric Induction Hobs. 

Gas

Take a Step into the Future 

The Empire outdoor kitchen grill impresses right from the start, meeting the high expectations of even the most discerning chefs, providing success in every dish you create. Experience the magic with the incredible electronic system, featuring independent automatic ignition for each burner. With just a gentle touch and a slight twist, you'll witness the powerful blue flame igniting, releasing a mighty 15 kW wildfire power. Mastering this advanced technology becomes effortless and precise, thanks to its high-precision professional controls. Welcome to the future of cooking.

Extreme Performance

Featuring cutting-edge innovations, the Empire outdoor kitchen designs seamlessly integrate four gas grill burners, expertly crafted from durable stainless steel. The ingenious combustion system ensures maximum heat output, delivering exceptional performance with every use.

Taking the cooking experience to new heights, certain gas grills within the Empire station include a Teppanyaki flat plate surface, expanding your culinary capabilities and possibilities.

With the utilization of state-of-the-art technology by Fesfoc's engineers, the Empire outdoor kitchen boasts an impressive electronic and automatic ignition system. This enables precise flame regulation, maintaining an optimum cooking temperature, while the solid stainless steel professional controls ensure durability and reliability.

The result? We'll let you decide...

Electric

Embrace the cutting-edge technology of the electric induction hob option in the Empire outdoor kitchen. This innovative cooking uses electromagnetic fields as the induction hob, which provides instant and precise heat control. With rapid heating and precise temperature adjustments, you can effortlessly achieve the perfect cooking conditions for your favourite dishes.

Experience the benefits of the electric induction hob, such as energy efficiency and safety. Induction cooking ensures efficient heat transfer directly to the cookware, minimising heat loss and reducing energy consumption. Additionally, the hob remains cool to touch, offering a safer cooking environment.

Dimensions

Finishes

Explore this collection of stunning finishes to get inspired and find the perfect style that harmonies with your outdoor aesthetic.

Whether you prefer a sleek and contemporary look, a rustic and natural appeal, or something unique and unconventional, our finishes dossier offers a wealth of options to cater to your individual taste and create a truly one-of-a-kind outdoor kitchen experience.

Take this opportunity to bring your vision to life and create an outdoor kitchen station that reflects your personality and complements your outdoor living space. The power to customise is now in your hands.

The FesFoc Range

The FesFoc Range

The FesFoc Range encompasses a diverse collection of outdoor alfresco kitchens, charcoal grills, furniture, and planters. Each product in this exclusive range reflects the essence of luxury, adhering to the highest standards in design and craftsmanship.

True to its reputation, the FesFoc brand exemplifies luxury in every aspect, leaving no room for compromise. This commitment to excellence resonates throughout the entire range, ensuring that each item exudes elegance and sophistication, making it a symbol of opulence and refinement for outdoor living spaces.

The FesFoc Collections

We have put together a selection of resplendent dossiers, showcasing our prestigious FesFoc Range. Simply click on the dossier you wish to view...

The Full FesFoc Dossier

Please reach out to us, whereby we will go through all of the possible design options and project requirements for your specific project, at a time of your convenience.

sales@homelivingluxury.com

+442034359402

The Ordering Process

The Ordering Process

Step-by-Step Ordering Process for Your FesFoc Alfresco Kitchen

1. Website Visit: Begin your journey by visiting our website, where you will find a showcase of our exquisite FesFoc luxury outdoor alfresco kitchens. Explore the different designs, features, and customisation options available.

2. Request a Quotation: Once you have identified the style and specifications that align with your vision, click on the "Request a Quote" button. Fill out the form with your contact details, project requirements, and any specific preferences you may have.

3. Initial Consultation: Our dedicated team will promptly review your request and reach out to you for an initial consultation. During this conversation, we will delve deeper into your requirements, discuss design possibilities, and provide expert guidance to ensure we understand your vision thoroughly.

4. Design Proposal: Based on the information gathered from our consultation, our experienced designers will create a detailed design proposal tailored to your unique preferences and requirements. This proposal will include a visual representation of your custom outdoor alfresco kitchen, showcasing the chosen materials, layout, and features.

5. Revision and Refinement: We value your input and feedback. If any adjustments or modifications are needed, we will work closely with you to refine the design proposal until it aligns perfectly with your vision. Our goal is to ensure your complete satisfaction before moving forward.

6. Finalising the Order: Once the design proposal is finalized, we will prepare a comprehensive order document that includes all the specifications, agreed-upon details, pricing, and payment terms. We will share this document with you for review and confirmation.

7. Order Confirmation: After reviewing the order document, if you are satisfied and ready to proceed, we will request your confirmation by signing the document. This step confirms your commitment to the order and allows us to move forward with production.

8. Production and Lead Time: With the order confirmation in place, our skilled craftsmen will begin the production process for your custom luxury outdoor alfresco kitchen. The production timeline typically takes around two months, ensuring meticulous attention to detail and the highest level of craftsmanship.

9. Progress Updates: Throughout the production phase, we will keep you informed of the progress of your order. We understand the anticipation and excitement that comes with creating your dream outdoor kitchen, and we strive to provide regular updates and address any queries or concerns you may have.

10. Quality Assurance: Prior to delivery, our quality assurance team will conduct a thorough inspection of your custom outdoor alfresco kitchen to ensure it meets our stringent standards of excellence. We want to guarantee that every detail, from materials to craftsmanship, exceeds your expectations.

11. Delivery: Once your custom luxury outdoor alfresco kitchen is ready, we will coordinate the delivery with precision and care. Our skilled professionals will ensure that your outdoor kitchen is delivered in a perfect and impeccable condition.

12. Final Confirmation: Following the delivery, we will invite you to inspect and confirm your satisfaction with the completed outdoor kitchen. This final confirmation marks the successful completion of your order and signifies your delight in the finished product.

We take pride in delivering exceptional customer service and a seamless ordering process, guiding you every step of the way. From the initial consultation to the final confirmation, we are committed to creating your dream luxury outdoor alfresco kitchen that exceeds your expectations in terms of design, functionality, and craftsmanship. 

Warranty | Shipping Returns

Warranty

At Home Living Luxury, we take great pride in partnering exclusively with brands that prioritise quality in their products. Our unwavering commitment to exceptional standards allows us to offer a robust warranty policy with confidence, knowing that the products we offer consistently meet and exceed customer expectations.

However, we understand the importance of having a comprehensive policy in place, this Warranty Policy only covers certain FesFoc products.

Note:

Please do not assume this warranty policy covers other products on our store. We strongly recommend that you check specific product pages for more tailored information.

FesFoc Warranty Manual

Important Information: Please read the entire manual before using your FesFoc product. Failure to comply with the terms and conditions outlined in this warranty may invalidate your warranty.

Warranty Coverage

FesFoc provides a warranty against fabrication defects for the following products:

2-Year Warranty:

• Stainless Steel Chassis
• Granite Counter-top
• Charcoal Combustion System
• Stainless Steel Grills
• Cast Iron Grills
• Taps
• Sinks
• Stainless Steel Griddles
• Accessories

3-Year Warranty:

• Gas Module Point
• Gas Module Line

Conditions and Limitations

To be eligible for warranty coverage, the following conditions must be met:

1. The warranty is only available to the original purchaser who made the purchase through Home Living Luxury, who are an official retailer for FesFoc across the UK and Ireland.
2. The warranty is non-transferable and cannot be extended by FesFoc or Home Living Luxury.
3. The product must be installed and used according to the instruction sheets included in the product box and in compliance with relevant safety regulations.
4. The installation must be performed by an authorised technician with the necessary licenses according to British and/or Irish laws.
5. The warranty does not cover damages caused by:
   • Lack of appropriate maintenance
   • Misuse of any kind
   • Fires caused by grease
   • Overfiring
   • Hostile environment
   • Meteorological conditions
   • Accidents or mishandling
   • Incorrect installation
   • Abuse or overload
   • Use of the wrong combustible
   • Neglect or alterations of the product, including installation of parts from other manufacturers
   • Commercial or collective use of the product
   • Discoloration of components from UV exposure, chemical cleaners, or other sources
   • Rusting of metal or stainless-steel parts caused by ferric particles in the air, saline environment, or any other cause
6. The warranty does not cover damages resulting from the misuse of the barbecue. Any alteration or modification of the barbecue will void the warranty.
7. The warranty does not cover scratches, notches, dents, or any damage caused by external actions. It also excludes damages to finishes, splintering of porcelain or granite parts, discoloration, corrosion, and other damages caused by heat, cleaners, or chemicals. Meteorological or environmental blowouts are also not covered.
8. The warranty does not cover the installation parts used in the gas grill.
9. Neither Home Living Luxury, or FesFoc are liable for any damage caused by incorrect fixation of the product to the wall. For proper wall fixation, consult Home Living Luxury.
10. The warranty does not cover the deterioration of the vitrified (antioxidant protection) of the cast iron grill. In stainless-steel grills, the warranty does not cover colour changes in pieces that come into direct or indirect contact with fire or embers.

Replacement Parts

FesFoc will provide replacement parts for components that have reached the point of being completely unusable within the warranty period. Only one replacement will be provided for each unusable component. Further replacements will not be warranted and will be priced at the usual cost. Both Home Living Luxury and FesFoc, reserve the right to modify any components.

If a claim is made after the first year since the purchase, FesFoc and Home Living Luxury, may fully discharge itself from all warranty-related obligations. In such cases, FesFoc or Home Living Luxury will provide a refund for the warranted part to the original purchaser.

Costs and Expenses

Neither Home Living Luxury or FesFoc assume responsibility for any costs or expenses associated with the installation of warranted parts. This includes installation, transportation, labor, and material costs.

Limitation of Liability

Home Living Luxury and FesFoc's responsibility under this warranty is limited to the terms and conditions outlined in the warranty manual. In no event shall Home Living Luxury or FesFoc be liable for any incidental or indirect damages.

Exclusions

This warranty applies only to FesFoc products and does not cover accessories. FesFoc do not authorise any third party to assume any obligations defined in this warranty in the sale of its products.

Warranty Claim

To make a valid warranty claim, the following requirements must be met:

1. Present a valid bill of sale from Home Living Luxury.
2. Provide the model number of the warranted product.

Failure to meet these requirements will result in the rejection of the warranty claim.

FesFoc reserves the right to inspect and analyse damaged products to examine the validity of the warranty claim. If an inspection is required, the claimant is responsible for transportation costs, including customs expenses and duties. If the claim is declared invalid, the warranty will not be honoured.

If FesFoc requests the damaged part for analysis, the claimant must ensure proper packing and provide a photographic report from all angles to validate the claim. Failure to comply with these requirements will result in the rejection of the claim.

Contact Information

For any questions or requests, please contact either Home Living Luxury or FesFoc.

Home Living Luxury:

• Phone: +442034359402
• Email: sales@homelivingluxury.com

FesFoc:

• Website: https://www.fesfocdesign.com/
• Phone: +34936891877
• Email: fesfoc@fesfoc.com

Note:

To ensure warranty coverage, it is essential to retain the original purchase document. For any inquiries or issues related to warranty claims, please reach out to Home Living Luxury.

Please check our store wide Warranty Policy for more information.

Shipping

At Home Living Luxury, we recognise the paramount importance of ensuring a fast and efficient shipping time-frame for our valued customers. With our unwavering commitment to exceptional standards, we have established a comprehensive shipping policy specifically tailored to FesFoc products. This policy outlines our procedures and guidelines, aiming to deliver your orders in a timely and efficient manner.

Note:

Please do not assume this shipping policy covers other products on our store. We strongly recommend that you check specific product pages for more tailored information.

Order Processing and Fabrication Lead Times:

1. Upon receiving your order confirmation, which requires a payment of either 50% or 100% of the order total, our team will initiate the fabrication process.
2. Fabrication lead times may vary based on the type of product ordered:
   • Standard Size Units: The fabrication process for standard size units typically takes 4-5 weeks.
   • Custom-Made Orders: For custom-made orders, the fabrication process may take approximately 10-12 weeks.
3. Please note that the fabrication lead time is in addition to the shipping timeframes mentioned below.

Shipping Timeframes:

1. After the product is completely fabricated, we will proceed with the shipping process.
2. The estimated shipping time for your order is approximately 1 to 2 weeks.
3. Please be aware that the shipping timeframe may vary depending on factors such as destination, customs clearance procedures, and unforeseen circumstances beyond our control.
4. We will provide you with a tracking number once your order has been shipped, allowing you to track its progress.

Shipping Methods and Carriers:

1. We work with reliable shipping carriers to ensure the safe and timely delivery of your order.
2. The shipping method used will depend on various factors, including the destination, size, and weight of the product.
3. We may utilize services such as ground shipping, air freight, or specialized freight carriers to deliver your order efficiently and securely.

Shipping Costs:

1. Shipping costs are calculated based on factors such as the destination, size, weight, and shipping method selected.
2. The shipping costs will be clearly communicated to you during the ordering process, allowing you to review and confirm the total cost, including shipping fees, before making payment.

Shipping Restrictions and Limitations:

1. We currently offer shipping to select regions and countries. Please check with us or refer to our website for the list of available shipping destinations.
2. In some cases, customs duties, taxes, or additional fees may apply upon the arrival of the shipment. These charges are the responsibility of the customer, and we recommend contacting your local customs office for more information.
3. If any shipping restrictions or limitations apply to your specific region or country, we will communicate this information to you during the ordering process.

Shipping Insurance and Damages:

1. We take every precaution to ensure that your order is adequately packaged to withstand the shipping process.
2. In the rare event that your order arrives damaged, please notify us immediately.
3. It is essential to inspect the shipment upon delivery and note any visible damage on the delivery receipt or bill of lading.
4. We also recommend taking photographs of the damaged packaging or product.
5. Please contact our customer service team as soon as possible with detailed information and supporting documentation regarding the damage. We will work with you to resolve the issue promptly and provide a suitable solution, such as arranging for a replacement or filing a claim with the shipping carrier.

Change of Shipping Address:

1. If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible.
2. Please note that address changes may delay the shipment, and additional fees may apply if the order has already been processed or shipped.

We strive to provide accurate and up-to-date shipping information and maintain clear communication throughout the process. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team at sales@homelivingluxury.com.

Returns

At Home Living Luxury, we strive to provide our customers with the highest quality products and exceptional service. We understand that occasionally, circumstances may arise where you need to consider a return or exchange. However, please note that due to the nature of our products and the fabrication process, once fabrication has begun, returns or exchanges are not accepted.

Pre-ordering and confirmation

We understand the importance of ensuring your order is perfect. That's why we work closely with you during the design and pre-ordering process, providing personalised assistance and guidance. Our aim is to meet your expectations and create a product that aligns with your vision.

Once we have finalised all the details of your order, we will send you a virtual or physical document for your review. To proceed with the order, we kindly request your signature on this document. This step ensures that we are on the same page and have a clear agreement. It's important to note that once fabrication begins, we are unable to accept cancellations or returns.

We want to provide transparency and clarity throughout the process, so obtaining your signature on the agreement document ensures mutual understanding and avoids any misunderstandings later on.

Our dedicated team is committed to delivering a meticulously crafted product that will bring joy and satisfaction to your outdoor living space. If you have any questions or need further assistance, please don't hesitate to reach out to our friendly customer service team. We are here to help you every step of the way.

Fabrication Process and Returns

1. Once we receive your order confirmation and the fabrication process begins, it is not possible to cancel, return, or exchange the items.
2. The fabrication process is initiated promptly to ensure timely delivery, and once in progress, the items are customised specifically to your order.

Quality Assurance

1. We take great pride in the craftsmanship and quality of our products. Each item undergoes rigorous quality checks throughout the fabrication process to ensure it meets our strict standards.
2. If you encounter any issues or concerns with your FesFoc products upon delivery, please contact our customer service team, and we will address them promptly and work towards a resolution.

Damaged or Defective Items

1. In the unlikely event that your FesFoc product arrives damaged or defective, please notify our customer service team immediately.
2. We will require detailed information and supporting documentation, such as photographs, to assess the issue and determine the appropriate course of action.
3. If a manufacturing defect or damage in transit is confirmed, we will work with you to provide a suitable resolution, which may include repair or replacement of the affected item.

Product Information and Assistance

1. We provide detailed product information, specifications, and assistance to help you make an informed decision before placing your order.
2. If you have any questions or concerns about a FesFoc product, we encourage you to contact our customer service team for clarification and guidance prior to making a purchase.

Final Sale

1. All FesFoc products are considered final sale once fabrication has begun. This means they cannot be returned or exchanged unless they arrive damaged or defective.

We appreciate your understanding of our returns policy, which is in place to maintain the integrity of our customized products and uphold our commitment to exceptional quality. Should you have any questions or require further assistance, please don't hesitate to reach out to our customer service team, who will be happy to assist you.