The Tiny "Staycation Cube" Glamping Pod - Home Living Luxury
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The Tiny "Staycation Cube" Glamping Pod - Home Living Luxury
You can customise our bespoke pods to suit your exact requirements. Whether it's a glamping pod, a home office, or any other manner of design, get in contact with us to discover how we can tailor this pod precisely to your needs.
Introducing the Tiny "Staycation Cube" – a 4m x 3m cube designed to redefine the glamping experience. This modern, cube-shaped oasis is ideal for glamping sites seeking contemporary luxury. The central living quarter within the cube is fully insulated, offering versatility in configuration to suit your needs. For those who enjoy outdoor cooking, an external patio decking is available, providing a convenient space to prepare delicious meals. Please note that this cube does not include washroom facilities, making it a perfect match when combined with our outdoor cooking and washroom pods. Whether you're running a modern glamping site or seeking a lavish garden office, the "Luxury Staycation Cube" brings comfort and functionality to the forefront.
Constructed with a Cube frame made from durable spruce, the Tiny "Staycation Cube" features insulated floor and roof panels supported by four robust columns. The insulation is composed of 50mm stone wool, providing fire resilience, exceptional thermal properties, acoustic capabilities, durability, and a pleasing aesthetic. The cube's versatility shines through, thanks to a well-thought-out design that can withstand a roof load of 183 kg/m2.
Access to the Tiny "Staycation Cube" is effortless, facilitated by an aluminium 2-rails sliding door system equipped with locks by "Reynaers." The doors, measuring 2000 x 2200 mm, come with an airtightness rating of up to 600 Pa (class 4), water tightness of up to 300 Pa (class 7A), and wind load resistance of up to 1600 Pa (class 4). The glass packet boasts a thickness of 24 mm, providing thermal efficiency with a thermal mould of 1.1 W/(m2 K). The system profile frame, measuring 45 mm, is available in a metallic/white finish, and the sliding doors can be operated in both directions.
The cube's walls feature insulated full panel walls, with a panel size of 1000 x 2200 mm. The wall frame is constructed with 45 x 45 mm beams, and 50 mm of stone wool insulation. The panels are covered with 96 x 12 mm spruce cladding boards on the interior and 145 x 18 mm boards on the exterior, resulting in a finished wall segment measuring 75 mm. Additionally, a wooden glass wall with a glass package, featuring one chamber and two glasses, offers a window to the outdoors.
The Tiny "Staycation Cube" is incredibly well-designed and, when treated with care, will last for decades. Its energy-efficient features, including stone wool insulation, offer fire resistance, exceptional thermal performance, acoustic capabilities, durability, and a pleasing aesthetic. We include all the necessary screws, nails, and fixings for assembly, ensuring a hassle-free setup process. Whether it's for glamping or as a luxury garden office, this cube embodies comfort, style, and functionality, making it a standout addition to your outdoor space.
What's Included in the Price?
The price includes the following components and features:
- Insulated cube frame, measuring 3 x 4m, constructed from spruce.
- A durable wooden floor made from spruce.
- Roof panels with a self-adhesive bitumen membrane for weather protection.
- Seven standard insulated panel walls, providing structural integrity and insulation.
- Five wooden glass walls with a glass package, allowing for ample natural light and views.
- An aluminium sliding doors system by Reynaers, featuring 2 rails for easy access and ventilation.
What else is included?
In addition to the features mentioned in the product description, the price of the Tiny "Staycation Cube" also includes:
- Ceiling LED lighting for a well-lit and inviting interior.
- Exterior painting in your preferred choice of colours to match your aesthetic preferences.
- Rainwater pipes to efficiently manage water runoff, contributing to the cube's functionality and overall convenience.
6 x LED Downlights
Floating Frame Provided (1500mm x 600mm)
The rainwater drainage system includes a straight gutter and two downpipes, each extending 2.5 meters in length.
We offer discounted prices for bulk orders of our pods (including mix and match). It's important to note that the "Staycation Cube" in its standard configuration, does not include washroom or cooking facilities.
In addition to our remarkable pods, we offer an extensive range of amenities that cater to both glamping and fitness resorts. Our options extend to combining pods with inviting hot tubs and rejuvenating saunas. With our collection of commercial-grade glamping pods, hot tubs, saunas, and fitness facilities, we offer a world of possibilities for creating tailored combinations that precisely suit your needs. Explore our enticing mix-and-match deals, designed to save you significantly on both private and commercial projects.
Your dream escape or dream commercial venture begins at Home Living Luxury.
The Design Process
Achieving the ideal configuration for your glamping or office pod is a collaborative process between us and our valued clients. We've found that the most successful projects typically follow a simple yet effective method: start by ordering the pod with our expertly designed internal walls and layout. Then, you take the reins to add the specific amenities you desire.
The method that works best for our clients is a collaborative approach where we work closely with you to create the ideal internal layout for your pod. Here's how it typically unfolds:
- Needs Discussion: Together with you, the client, we thoroughly discuss your requirements and vision for the pod.
- Design and 2D Drawings: Once we have a clear understanding of the project scope, we produce 2D drawings with dimensions. These drawings provide a clear visual representation of the pod's layout.
- Pod Production: Based on these 2D drawings and your preferences, we proceed to manufacture the entire structure, including internal walls. We also generate 3D renderings that precisely showcase how the finished pod will look.
- Kitting Out the Pod: Upon delivery of the pod, we leave the customization and addition of internal furnishings in your capable hands. This allows you to see the pod in person and make informed decisions about the appliances and furnishings you wish to add.
- Electrical and Plumbing: We ensure that the pod is designed to make the connection and configuration process straightforward. Your end electrician and plumber can easily handle these aspects.
This collaborative method streamlines the process, making it hassle-free and enjoyable. We take your ideas and transform them into reality.
This approach has proven to work exceptionally well with our clients. Here's why: it allows you to clearly communicate your vision. We work closely with you to create the foundational structure that aligns with your goals. Once that foundation is in place, you have the freedom to embellish it with your preferred kitchen and entertainment accessories, perfectly tailored to your tastes.
So, if you're ready to embark on an extraordinary project and bring your vision to life, just let us know what you want to achieve. We're here to work hand-in-hand with you, ensuring that every detail is just as you envision.
Together, we create the perfect space for your glamping adventure or professional sanctuary.
How We Make Our Cubes
Our manufacturing facility operates in strict compliance with established factory laws and regulations. These laws govern various aspects of production, such as quality standards, safety protocols, and environmental considerations. Adhering to these regulations is not only a legal requirement but a commitment to ensuring the highest standards of product quality and safety.
What sets our factory apart is its rigorous adherence to these regulations, which ensures that our luxury pods are crafted with the utmost precision and care. Our in-house team of experts, who are well-versed in the intricacies of manufacturing, are responsible for the fabrication of each pod from scratch.
This team's daily involvement in the manufacturing process allows for consistent quality and attention to detail. Every dimension and requirement, right down to the smallest millimetre, is meticulously addressed to create pods that meet and often exceed the rigorous manufacturing standards.
For more information on this process, visit our "How We Make Our Pods" tab.
The video above is a brief insight into our Outdoor Living Spaces. We create a wide scope of Outdoor Living buildings, all of which are available on our site. Explore our range of bespoke outdoor modular living spaces.
To view the exact Garden Room from the video above, click HERE.
Below, you'll find our detailed in-house painting documentation. In this dossier, we present an extensive range of colour options to choose from, along with insights into our meticulous painting process and the high-quality paint materials we use ensuring your pod stays in tip top quality for years to come.
Fabrication & Delivery Timeline
The "Staycation Cube" arrives unassembled and is delivered in modular components. It comes with comprehensive assembly instructions, making it easy for you to put it together. The modular components simply need to be joined at the intersections, and we provide detailed guidance to ensure a smooth assembly process.
We highly recommend having the pod assembled by a competent individual, preferably your local joiner, to ensure that it is put together correctly and safely. Additionally, any necessary electrical work can be conducted by your electrician after the pod has been assembled.
Assembly Time: 6 - 8 Hours
The assembly of the pod's structure can be completed in just one day, making the process quick and efficient. The internal configurations, however, may vary depending on the features and amenities you choose. This flexibility allows you to tailor your pod to your specific preferences and needs, ensuring that your glamping experience is exactly as you envision it.
For more information regarding installation, view our "Specifications | Foundations | Installation | Electrical" tab.
Following your order confirmation, our production team initiates the crafting process for your pod. This stage typically requires 15-20 business days as our craftsmen construct your pod to the highest standards.
After the fabrication is complete, we allocate an additional 5 days for the secure delivery of your pod. Our primary objective is to ensure that your pod reaches you within the timeframe of 20-25 days from the date of order confirmation.
While we consistently aim to meet this timeline, it is important to acknowledge that certain circumstances may occasionally necessitate a delivery window of up to 30 days. These circumstances may include customised features, adverse weather conditions, or other factors beyond our control.
Scheduling & Pre-orders
We understand that timing is essential for our clients. That's why we offer the flexibility to schedule your order according to your convenience. Whether you have a specific date in mind or need to plan your delivery for a future occasion, we can accommodate your schedule. With pre-orders, you can secure your pod with just a 5% deposit, and you have the freedom to choose a delivery date that aligns with your timeline, even up to 6 months in advance.
For more information regarding installation, view our "Specifications | Foundations | Installation | Electrical" tab.
Other Pod Examples
Other Pod Examples
Explore Our Diverse Range of Pod Examples
Welcome to our 'Other Pod Examples' section, where we showcase a wide array of innovative and unique pod designs tailored to various purposes and preferences. In this collection, you'll discover the versatility of our pod solutions, with each example offering a distinct glimpse into the limitless possibilities our pods can offer. Whether you're seeking inspiration or simply curious about the creative potential of our pod designs, this selection is your gateway to a world of imaginative possibilities
Example 1: The "Harry Potter" Glamping Cabin
Embark on a magical journey into the world of Hogwarts with our exclusive Harry Potter-themed glamping cabin. This pod immerses you in the enchanting realm of Harry Potter and his spellbinding adventures.
This cabin unfolds its charm within two distinct rooms. The central room is a whimsical haven, featuring a double bed and bunk bed configuration, capable of accommodating up to five guests. It also offers basic cooking amenities, a water source, and a television (although, in true wizarding fashion, the television is often forgotten).
The second room holds a secret for all the wizards and witches who slumber in this pod – a private bathroom with a touch of magic. It boasts a magical bathtub and fully functional washroom amenities, ensuring that your glamping experience is nothing short of extraordinary. With its bewitching allure, this pod is guaranteed to captivate more attention than you can imagine.
Estimated Price For a Similar Configuration: £22,495
Example 2: "Gollum's Grotto" Glamping Pod
Much like our popular "Hobbit" Glamping Pod, "Gollum's Grotto" invites you to step into the enchanting world of 'Hobbitses.'
This pod offers versatile configurations, including options for shower and washing facilities, as well as a complete kitchen for your culinary adventures. Tailored for couples seeking a unique getaway, "Gollum's Grotto" can be crafted to meet your specific desires or produced to a similar specification. Nestled amidst the picturesque English countryside, our range of pods caters to a wide array of preferences and needs.
Estimated Price For a Similar Configuration: £9,995
Example 3: Dual Pod Modular Design
Step into the realm of innovative glamping with our Dual Pod Modular Design, a testament to the luxury and versatility our pods can offer. This exceptional glamping pod boasts a dual modular structure, elegantly blending the comfort of two bedrooms, a fully functional kitchen, and a complete washroom featuring a bathroom with all essential amenities, including a shower, sink, and toilet.
Inside, the pod is adorned with luxury LED lighting that graces the ceiling and accentuates the counter-tops. Spotlights in the bedrooms and bathrooms create a warm and inviting ambience. Every corner of the pod is thoughtfully designed with convenience in mind, offering an array of fully equipped sockets for your devices.
The kitchen is a culinary haven, featuring a functional fridge, a dual ring for cooking, and ample storage space for your supplies. The bedrooms have been upgraded with the addition of television sets, transforming your stay into a complete relaxation experience. With our Dual Pod Modular Design, we redefine the glamping experience, blending style, comfort, and functionality in perfect harmony.
Estimated Price For a Similar Configuration: £14,995
Example 4: The "Stargazer" Glamping Dome
The "Stargazer" lives up to its name, offering a unique glamping experience. This sleeping-only pod boasts a captivating dome-shaped design, constructed with high-quality materials that are weather-resistant, ensuring year-round enjoyment.
This eye-catching dome is more than just a place to sleep; it's a versatile addition to your glamping, camping, or backyard lounging activities. With ample space to accommodate a king-sized bed, double sockets, soft lighting, and heaters, it promises dreamy nights beneath the moonlit stars.
Beyond its comfort, the "Stargazer" opens doors to exciting marketing possibilities. Domes have a charm of their own, setting them apart from traditional glamping cabins. They provide a canvas for stylish interior options, modern facilities, and warm hospitality environments. What's more, their aesthetic appeal is undeniable, making them ideal for social media sharing. After all, who doesn't want to host guests in style?
For a complete glamping experience, consider pairing the "Stargazer" with our cabin toilet facilities, adding an extra layer of convenience to your adventure.
Additionally, our pricing includes a full external decking around the exterior of the "Stargazer," providing an ideal space for sitting out and relaxing beneath the moonlit stars. This space is perfect for enjoying the warm glow of a firepit or one of our commercial-grade hot tubs, enhancing you or your clients night of stargazing and relaxation.
Estimated Price For a Similar Configuration (including terrace decking): £8,495
Example 5: The "Valhalla Ice" Glamping Barrel
Experience the heart of Viking heritage with our "Valhalla Ice" Glamping Barrel. This pod is nestled in a rustic, rural setting, providing an authentic and immersive experience. Talk about a view right?
In this unique configuration, we've combined two barrels to create the ultimate Viking haven. One barrel serves as a peaceful retreat for sleeping and relaxation, while the other is dedicated to your culinary and bathing needs. Each barrel is meticulously designed to cater to the specific requirements of our clients, making them fully customisable. Whether you envision your barrel pod as a glamping cabin, an office pod, or a personal Valhalla Ice experience, we're here to bring your vision to life. Talk to us today to discuss your project and bring the world of Valhalla Ice to reality.
Estimated Price For a Similar Configuration (singular pod): £9,995
We hope these diverse pod examples have ignited your imagination and showcased the incredible versatility of our pod solutions. From stepping into the enchanting world of Harry Potter, through to Viking heritage with "Valhalla Ice," our range of pods is ready to transform your vision into reality.
At Home Living Luxury, we're here to provide expert guidance, ensuring that your pod project reflects your unique preferences and needs. Trust us when we say, we can create anything glamping-related. Your imagination is the only limit, and we're excited to bring your ideas to life. Get in touch with us today, and let's embark on an incredible journey of pod design and glamping experiences!
Our provided pricing examples encompass the entire pod journey, covering the pod itself, bespoke design, internal layout, painting, and seamless shipping. However, it's important to note that specific internal amenities like fridges, TVs, barstools, and other personal touches are not included in our pricing. These additional amenities are typically customised and added by the end clients once delivered. We are here to ensure your pod is tailored precisely to your vision, and our expert team is ready to assist in bringing your ideas to life.
While we may not directly provide specific amenities, we are dedicated to guiding you in shaping your pod's interior layout. We leverage our in-house 3D rendering capabilities to vividly bring your custom pod design to life. With our expertise and advanced tools, we ensure your vision becomes a reality, providing you with a pod that perfectly aligns with your unique requirements and preferences.
In the section below, you'll find our comprehensive Glamping Catalogue. This catalogue showcases our extensive range of glamping pods, each offering a blank canvas for your imagination. These pods are highly customisable and can be configured to your unique preferences, whether you need extra beds, washrooms, game rooms, or any other feature. We're here to bring your vision to life.
In addition to their original purpose as glamping pods, each of the pods featured in this catalogue can be transformed to serve a variety of needs. Whether you're looking for a home office, a gym, a studio, or any other unique requirement, our pods offer the flexibility to adapt to your preferences. Your vision is our inspiration.
If you see your dream pod in this catalogue and we do not have it displayed on the website, reach out to us and we will be able to work a miracle!..
Specifications | Foundations | Installation | Electrical | Plumbing
|Rooms||1 Open Planned Living Space|
|External Dimensions||3286mm x 4286mm x 2853mm (L x W x H)|
|Internal Dimensions||12.0 m2|
|Door Size (Single)||2000mm x 2200mm (W x H)|
|Window Size||1000mm x 2200mm|
|Floor thickness||128 mm|
|Roof thickness||145 mm|
|Wall thickness||75 mm|
|Insulation||50mm Stone Wool|
A crucial part of achieving longevity and getting the most out of our new pod is establishing a solid foundation. An inadequate foundation can lead to structural issues, potentially causing cracks in the pod. Uneven placement of the pod may alter its geometric shape, resulting in twisting of doors and windows, as well as the formation of gaps. In this section, we'll delve into the essential considerations for the base and access to the sides of your pod, guiding you through the process of creating the perfect foundation for your outdoor space.
Access for Installation & Maintenance
For seamless installation and maintenance of our pods, access to all four sides is essential. We recommend allowing approximately 300mm (about 12 inches) of clearance around each side of the pod. However, allowing more space should never be overlooked.
In instances where the pod is positioned in a tight corner or a confined space, it's important to consider the potential challenges this may pose for pod maintenance. Restricted access can hinder routine visual inspections, which are typically recommended every six months. This regular check-up is crucial to identify and address any issues promptly, preventing them from escalating into more significant problems. Therefore, when placing the pod in a snug location, please be mindful of the potential maintenance difficulties it may entail.
The pod's foundation is the bedrock upon which your outdoor relaxation retreat will stand. To maintain the pod's structural integrity and prevent warping over time, it's imperative that all of our pods are fitted on a level and sturdy surface. We do not recommend installing any of our pods on uneven ground, grass, or generally unsuitable surfaces. Instead, we advocate for the ideal base, which includes options such as concrete, tarmac, patio stones, or even a structurally sound patio decking.
To ensure proper weight distribution and stability, it is crucial that the full, complete base is in contact with the ground.
It's crucial to avoid any substantial depressions or gullies on the base surface. A depression of more than 3/4 of an inch (20mm) at any point across the base can lead to undesirable consequences, such as the pod's floor being pushed down or bowed up in the middle. This not only poses structural issues but may also hinder you or your clients enjoyment of the pod.
An inadequate base for any pods can result in gaps forming. Gaps may develop in the pod's doors or walls. These gaps can have several consequences, including:
- Reduced Insulation: Gaps in the structure compromise the insulation of the pod, making it less energy-efficient and potentially leading to temperature fluctuations inside.
- Pest Intrusion: Openings can allow pests to enter the pod, which could create hygiene and maintenance issues.
- Water Ingress: Gaps may permit water to seep into the pod, potentially causing damage to the interior and its contents.
- Aesthetic Deterioration: Uneven gaps can mar the pod's appearance and affect its overall aesthetics.
It's essential to ensure that the pod is placed on a level and appropriate foundation to prevent these issues.
If our recommendations for building / choosing a suitable base are not adhered to, the warranty of the pod will be nulled!
How to Verify Your Pod Base
Checking the solidity and levelness of your pod base is crucial to ensure a flawless installation and prolonged usage. You can follow these simple steps to confirm its suitability:
- Use a level, a straight piece of material, alongside a spirit level to check for any rocking or depressions exceeding 3/4 of an inch (20mm).
- For added peace of mind, consider consulting a local builder or landscaper to confirm that the surface is level, ensuring a solid foundation for your outdoor pod.
Get Our Opinion
If you have any doubts or questions about the surface where your pod will be installed, please reach out to us. We are dedicated to providing you with peace of mind and expert assistance throughout the process.
To facilitate a comprehensive assessment of your pod base, we invite you to share images via email to firstname.lastname@example.org. Please include the following details in your email, which will help us evaluate your situation accurately and efficiently:
- Images: Attach 3-5 images of your preferred pod base. This visual information is crucial for our assessment.
- Additional Information: If there are any specific details or noteworthy aspects related to your base, please provide them in the email. This may include any unusual features or conditions.
- Contact Number: Include your preferred contact number, allowing us to reach out to you promptly.
- Pod Type/Model: Kindly, mention the pod type, model and size you are interested in. This will help us tailor our guidance to your specific needs.
The "Staycation Cube" arrives unassembled and is delivered in modular components. It comes with comprehensive assembly instructions, making it easy for you to put it together. The modular components simply need to be joined at the intersections, and we provide detailed guidance to ensure a smooth assembly process. This allows you to have control over the setup and ensures that the pod is placed exactly where you envision it.
Assembly Time: 6 - 8 Hours
We highly recommend having the pod assembled by a competent individual, preferably your local joiner, to ensure that it is put together correctly and safely. Additionally, any necessary electrical work can be conducted by your electrician after the pod has been assembled.
Once your order is confirmed, our artisans begin crafting your pod, typically taking 15-20 business days. Following this, we allocate 5 additional days for secure delivery. We aim for a total delivery timeframe of 20-25 days, although this may extend to 30 days under certain circumstances, such as customisation or weather-related delays. Our commitment to communication ensures you stay informed throughout the process.
On the Day of Delivery
Once your "Staycation Cube(s)" arrive, the process of unloading and positioning them is a straightforward one. The next step involves using a hiab/crane to lift the pod from the delivery lorry and precisely place it at your chosen location. While we do not directly provide the crane service, we stand ready to assist you with guidance and detailed instructions to ensure a seamless installation. Your "Hobbit" pod will be in its new home in no time.
Step-by-Step Guide for the Day of Delivery:
- Confirm Delivery Date: Ensure you have confirmed the delivery date with us in advance.
- Arrival of the Lorry: The delivery lorry will arrive at the specified location on the agreed-upon date and time.
- Offloading Equipment: A hiab/crane, which you've arranged separately, will need to be available at the site. It's essential to ensure the crane is properly set up and ready for operation.
- Pod Inspection: Prior to any lifting, visually inspect the pod for any signs of external damage or issues.
- Crane Setup: The hiab/crane operator will set up the crane in a position suitable for lifting the pod safely. Ensure that the crane operator is experienced and follows all safety protocols.
- Lifting the Pod: The crane will gently lift the pod from the delivery lorry. This process requires precision and care to avoid any damage.
- Positioning: As the pod is lifted, the crane operator will position it accurately at the designated location. Communicate with the operator to ensure it's placed exactly where you want it.
- Safety Precautions: Maintain a safe distance from the lifting operation, following all safety guidelines. Be cautious not to stand beneath the suspended pod.
- Pod Placement: Once the pod is in position, assess its placement to ensure it aligns with your intended setup. Make any necessary adjustments at this point.
- Final Inspection: Perform a final visual inspection of the pod to confirm that it has been positioned correctly and hasn't sustained any damage during the installation process.
- Sign-off: If everything is in order, you can sign off on the delivery, indicating that the pod has been successfully placed at your location.
- Crane Removal: Once the pod is securely in place, the crane can be disassembled and removed from the site.
Assembly Time: 6 - 8 Hours
Electrical Guide for Your Pod
Before placing an order for one of our pods, it's essential to consider how you'll provide electricity inside your pod. This consideration is crucial for ensuring your pod's functionality.
The electrical supply for our pods is highly dependent on the intended usage of the pod. Specific electrical requirements may vary from project to project. For example, if your pod is designated as an outdoor office with a limited number of double sockets and a few lights, a 20 Amp supply may suffice. On the other hand, if your pod is equipped with multiple sockets, interior and exterior lighting, a fridge, and cooking appliances, the electrical demand will be significantly higher. In such cases, a 63 Amp supply might be necessary. Please note that these are general guidelines, and once we have a clear understanding of your pod's purpose, we can provide precise information regarding the electrical requirements.
Our in-house electrician will perform detailed calculations, taking into account load, resistance, cable size, trip times, and other essential factors. We will provide you with precise and tailored electrical information specific to your pod's intended usage.
There are two main types of electrical connections for our pods. The first type, pictured on the left, features an external fuseboard (IP55) fixed to the bottom of the cabin. The second type, shown on the right, includes a commando socket with a main RCD. This configuration allows for an internal fuseboard. Both setups are designed to suit the specific pod and its unique requirements. Just like the electrical supply, we will provide concise information on the most suitable connection type once we understand the nature of your project.
Qualified Electrical Installation
It is imperative to entrust this task to a qualified electrician who is well-versed in adhering to BS 7671 regulations. This guide outlines the essential knowledge to make your experience both enjoyable and safe.
- Qualified Electrician: All electrical connections for your new pod must be carried out by a qualified electrician. The installation must conform to BS 7671 regulations to ensure your safety.
- Electrical Certification: Obtain a comprehensive electrical certification from your qualified electrician to ensure that your pod's electrical system complies with safety and regulatory standards. This certification provides peace of mind regarding the safety and functionality of your electrical setup.
- Cable Routing: Ensure that all electrical cables are routed and secured properly to prevent any damage during installation or use.
- Emergency Shutdown: Consider adding an emergency shutdown switch for added safety in case of any electrical issues - recommended for commercial properties.
- Earth Bonding: Make sure that your pod is properly earthed to protect against electrical faults. Your electrician will provide expert assistance with this.
- Electrical Current Assessment: If you are setting up your pod in a commercial property, consult with your electrician to assess whether the property's existing electrical infrastructure can safely accommodate the required electrical current. This evaluation ensures that your pod's electrical demands are in line with the property's capacity, preventing overloads or disruptions to your electrical supply.
By following these guidelines, you can confidently proceed with the electrical setup of your pod. Should you have any specific questions or require further assistance, please don't hesitate to contact us.
While plumbing is not a fundamental necessity for our pods, we understand that certain projects may require water connections. Whether your pod is delivered fully assembled or in modular components, we've simplified the plumbing process to make it convenient for you.
Here's how it works: Upon discussing your specific project requirements and layout preferences, we collaborate closely with you to create scaled 2D drawings of the pod's interior. These drawings are crucial in determining the precise locations for plumbing access points.
Once these drawings are finalised and approved by you, we ensure that all necessary plumbing cut outs and access points are readily incorporated into the pod's design. This meticulous planning means that when your plumber arrives, the pod is already prepared for the water connections.
Plumbing Placement and Preparation
Our plumbing process is accurately planned, ensuring that the necessary cutouts for toilets, sinks, and/or showers are precisely located within the pod's interior. These cutouts are strategically positioned based on the 2D drawings we create in collaboration with you. This pre-planning guarantees that the pod is fully prepared for your plumber's subsequent work.
The water mains can typically be brought into the pod from underneath, as they are often embedded in the ground. However, it's essential to note that alternative plumbing arrangements, such as above-ground connections, are also feasible. The specific method chosen depends on the nature of your project and your property's infrastructure.
Prior to confirming your order, we engage in comprehensive discussions to determine the most suitable plumbing approach. We calculate and plan for all plumbing components, taking into account your specific requirements and the logistical considerations of your site. This proactive approach allows us to provide you with a tailored plumbing solution, ensuring that your pod is accessible for the plumber to complete the remaining works effortlessly.
How We Make Our Pods
How We Make Our Pods
Home Living Luxury is dedicated to delivering quality, flexibility, and efficiency in the manufacturing of a wide range of products, including glamping pods, home offices, garden rooms, saunas, hot tubs, grill cabins, and pavilions. Serving both private and commercial needs, our manufacturing process combines precision, innovation, and sustainability.
This video offers an insightful glimpse into our factory, shedding light on the intricate process of crafting our bespoke products.
The Complete Journey
Stage 1: Pre-Fabrication
The fabrication process kicks off with the transition from 2D and 3D renderings to the physical production of your project. The design concepts, which have been carefully developed in collaboration with you, serve as the foundational blueprints for manufacturing. Our state-of-the-art software systems play a crucial role in this transition, rendering a real-time representation of your designs.
This digital framework extends to our production facility, where computer monitors display the technical specifications and detailed blueprints. These visuals guide our skilled artisans as they execute the manufacturing process with precision. This is the first stage in bringing your designs to life.
Stage 2: Fabrication
With our 2D and 3D designs now rendered using our high tech software, we can now move on from the planning phase and bring these designs into the factory. At this point, fabrication begins. The next steps are all about making sure we're precise and careful in creating your project just the way you envision it. This is undoubtedly the most important stage in the process, which is why we never rush our projects and why we use top of the range machinery to guarantee that our pods are produced consistently and error free.
Just as your project undergoes various stages of development, our quality control procedures encompass different types of inspections. These inspections include pre-production checks, evaluations during the production phase, thorough examinations before shipment, and meticulous inspections during container loading and unloading. Each type of inspection serves a specific purpose and contributes to the overall quality of your finished pod.
- Skilled and Diverse Workforce
- This vital stage of production places our team of skilled tradespeople in the limelight. These seasoned professionals, both men and women, bring an exceptional level of craftsmanship and expertise to the table. What sets them apart is their extensive experience in assembling our pods. They've built these structures repeatedly, which has turned them into true experts through sheer repetition.
- But their role goes beyond mere repetition. These skilled tradespeople often provide invaluable insights and suggestions. Their hands-on experience makes them a bridge between design and production, and their feedback enhances our processes. We take great pride in our diverse and talented workforce, as they truly embody our commitment to delivering exceptional quality in every aspect of our work.
- CNC Milling: Precision and Automation
- CNC machining, or Computer Numerical Control machining, is an automated manufacturing process that ensures precision and consistency. In CNC machining, the desired cuts and operations are programmed into a computer, and this program is then executed by the corresponding machinery. This automation allows for highly precise and repetitive manufacturing processes with minimal human intervention.
- We use CNC machining for its ability to pre-program the speed and position of machine tool functions, making it ideal for producing components with complex designs and demanding specifications.
- By pre-programming the machining processes, we can ensure that every detail of our pods and cabins is executed with the highest level of accuracy. With CNC machining as an integral part of our manufacturing process, we can confidently offer our customers the finest bespoke living spaces, tailored to their exact specifications.
- High Performance Cutting Machines
- At the onset of the production process, we employ cutting-edge high-precision electric chop saws and cutting machines. These state-of-the-art machines are a substantial investment. The use of these advanced cutting machines not only reduces the margin of error but also significantly increases our overall efficiency.
- Furthermore, these cutting machines are designed to be environmentally friendly, consuming considerably less electricity compared to less advanced models. This aligns with our ongoing efforts to promote eco-conscious practices and reduce our environmental footprint.
- Precision with Automatic Spray Painting
- As we progress through the production process, we focus on the final touches, and that's where our automatic spray painting machine steps in. This cutting-edge equipment adds an artistic touch to your creation, ensuring that every detail is just right. It's like the artist's brush, but in this case, it's a technological masterpiece.
- This impressive marvel ensures that environmentally friendly paints and stains are expertly applied with exceptional precision. It operates efficiently, delivering a consistent and even coat of paint that enhances the overall finish of your project. Whether you choose a wood stain that highlights the natural texture or a paint that offers intense colour, our state-of-the-art spray technology ensures a professional and enduring finish that not only looks stunning but is also eco-conscious.
- The decision between using a water-based wood stain or paint is yours to make. Both options provide UV protection, with stains showcasing the wood's texture and a wide range of colour choices, while paint offers an intense hue but covers the grain and texture. Regardless of your choice, our professional wood protection treatments extend your project's lifetime, safeguarding it against moisture, fungi, and other elements. Thanks to our automatic spray painting machine, your project is not just beautifully crafted but also built to stand the test of time.
- Precise Assembly
- As we near the completion of your project, the assembly phase becomes the central hub where all the painstakingly crafted components converge. During this stage, our skilled artisans seamlessly integrate windows into precisely designed frames, expertly attach side panels, and meticulously fit every element to guarantee a secure and accurate assembly. This is where the various parts of your project come together.
- Our modular approach to assembly ensures an efficient and harmonious process. Each component is designed and manufactured to seamlessly slot into place, minimising room for error and guaranteeing that your project aligns with the exact specifications of each individual project.
- Finishing Touches & Quality Assurance
- As we reach the culmination of the fabrication process, we encounter the most time-consuming phase. After each project makes its journey along the production line, it undergoes a meticulous inspection to ensure every aspect of the product meets our rigorous standards. These end-of-line inspections are a fundamental part of our quality control procedures, taking place at the final stages of production. Our aim is to address any potential quality or safety concerns before your bespoke creation leaves our facility.
- During this rigorous testing and assurance process, we scrutinise the pod's construction and assembly to verify that they align with our exacting standards. If, by any chance, we identify any issues with the goods, they are promptly rectified at this stage.
- Once the pod passes these quality control assessments and is verified, it marks the conclusion of our fabrication process. We are then well-prepared to move forward with delivering your tailored goods, a moment filled with excitement and anticipation.
- Our quality inspection system includes end-of-line testing, which plays a pivotal role in accurately evaluating the properties of every manufactured component and determining if the product exhibits any defects.
- This system conducts pass-or-fail checks, providing formal confirmation that each component meets its designated specifications. These inspections occur throughout the production process, and our commitment to quality and safety ensures that the pods and goods we deliver are of the highest standard.
Stage 3: Modular Components for Easy On-Site Assembly
The assembly of our pods is designed for maximum convenience and efficiency, ensuring that your project comes together seamlessly. These modular components are pivotal in simplifying the on-site assembly process. For our larger pods, which cannot be transported as complete structures due to size constraints, this modular approach becomes even more essential. It allows us to ensure that your project can be assembled with relative ease, always with a strong recommendation to engage qualified tradesmen for this phase.
When it comes to on-site assembly, the main goal is to achieve a balance between quality and ease of installation. This is where the modular design truly shines. Walls and roofs, for most of our products, are joined together at the sides, forming a coherent structure that matches the precise specifications of your unique project. These components are fabricated with the same precision and care as the rest of the process, ensuring that every detail aligns with your vision. Whether your project is compact or expansive, the modular components guarantee a smooth assembly process.
Stage 4: Safely Secured for Transit
We work exclusively with trusted and verified couriers who understand the importance of handling and shipping our pods with the utmost care and attention to detail.
All our projects, whether pre-assembled or delivered in modular components, undergo rigorous fastening and secure positioning measures. Prior to leaving our warehouse, each project is subjected to a thorough checklist, assuring its safe and intact transportation.
After our fabrication timeframe of 15-20 working days, we allow for a delivery window of up to 5 working days for all our pods. This timeframe guarantees that your project reaches you in excellent condition, with ample time for secure transportation. The delivery phase is the final step in bringing your vision to life, and we ensure that it meets our high standards of quality and precision.
Behind the Scenes
Step into the heart of our manufacturing process, where we breathe life into your dreams. Join us on this exclusive tour behind the scenes, and explore the artistry and dedication that infuse every product we create. Come along as we pull back the curtain on our facility's inner workings, revealing the magic that transforms your visions into realities.
A Bird's Eye View
Nestled within an expansive 4.5-acre facility, our workshop is the fundamental centre of Glamping Pods and related product lines. In the bird's-eye view below, you can spot the central manufacturing hub, the heart of our operation, serves as the birthplace of our pods. The central spine within this facility is our production line, a bustling conduit where pods embark on their transformation from concept to reality.
Surrounding this central hub, we have three other buildings which have integral duties. To the left, we have our Research and Development hub, where constant innovation and testing are the norm. Here, novel designs like the "Stargazer" have been developed and are now ready for your consideration. Our remaining structures are dedicated to storing high-value, precision machinery, ensuring that every component remains in peak condition. Within these walls, our timber, meticulously dried and stored, stands at the ready for immediate use.
This aerial view shows you the engine of our workshop, where we take your ideas and turn them into reality.
Inventory for Immediate Use
This is our immediate use inventory, a key component of our streamlined production process. These materials are strategically positioned beside the main production facility, ensuring quick and convenient access when needed. Rather than having to make the journey to our separate storage facility, these essential materials are located right at the heart of our production hub.
Quick Dispatch Depot
At our Quick Dispatch Depot, we maintain a streamlined process for swift order fulfilment. Our trusted couriers visit our depot regularly, typically two to three times a week. In close coordination with them, we ensure minimal waiting time for pick-up. To expedite the process, our pods are positioned in a designated area that our couriers are familiar with. They can conveniently drive into the depot, load up the pods, and be on their way. As depicted in the image below, our pods are lined up for next-day dispatch. They are now ready to be wrapped, protected and safeguarded for their journey to their final location.
At our facility, we make careful and considered choices in every step of production to ensure that our products meet not only the highest standards of quality but also the highest standards of environmental responsibility. From our selection of sustainable timber to the recycling of waste materials, each decision is a reflection of our dedication to making a positive impact on our planet.
- Sustainable Timber Selection: We, as a responsible manufacturer, take great care in choosing our materials. We exclusively use reasonably sourced spruce and thermowood for all our projects. Our commitment to sustainability is evident in the Nordic spruce we source from Scandinavia. Every board used in our camping products has its unique character and history. This reflects our dedication to providing you with natural and distinctive products. Our spruce ranges in colours from creamy white to red-brown, and we ensure that it is responsibly harvested, resulting in a lower environmental impact.
- Thermowood Cladding: We believe in making eco-conscious choices throughout our production processes. By selecting thermowood cladding for our products, we prioritise durability and sustainability. This natural and renewable resource offers remarkable stability and resistance to rot, making it the ideal choice for cladding buildings. Opting for thermowood cladding ensures a long lifespan for our products, reducing maintenance time and costs for you.
- Recycling Waste Materials: At our facility, we actively recycle all sawdust and waste materials generated during production. This initiative is our way of contributing to a more sustainable approach to manufacturing. We recognise the importance of minimising waste sent to landfills and strive to reduce our environmental footprint.
- Quality Roof Shingles: We are committed to providing top-quality roofing materials for our products. Our roofing materials feature bitumen tiles with a highly resistant fibreglass base and polymer-reinforced bitumen mix. These materials are carefully chosen for their durability and weather resistance, including UV protection. By making informed choices about the materials we use, we ensure that our products not only perform exceptionally but also maintain a strong commitment to sustainability.
By implementing these eco-conscious initiatives and responsibly sourcing our materials, we demonstrate our dedication to environmental responsibility. These practices are an integral part of our manufacturing process, and we take pride in contributing to a more sustainable future.
- 3D Model Creation: In the world of innovation and creativity, precision and foresight take the lead. Our journey starts by crafting vivid and lifelike 3D models for each product in our pipeline. Long before they gain the certification and proceed to production, these 3D models serve as the canvas for our ideas.
- This early stage in our R&D process allows us to thoroughly explore and design every element of our creations, ensuring they meet our exacting standards and your expectations. Armed with cutting-edge design software, we spare no expense in this pivotal phase.
- Here, we calculate dimensions, explore features, and set the stage for each product line to embark on its journey with the right start. Welcome to the world of R&D where innovation blooms from precision and imagination.
- Painting Precision: When it comes to giving life to our creations, precision in painting is paramount. We understand the importance of getting every shade just right, and that's why we've built a comprehensive system to ensure it.
- In our offices, you'll find a palette of swatches, a colourful symphony of choices. These swatches help our designers meticulously plan and execute the colours of your dreams. But it doesn't end there.
- In our workshop, where the magic happens, our skilled artisans find a display of RAL colours. These serve as a precise guide, ensuring that when your pod is painted, it matches the exact hue you've seen on our website.
- This streamlined process eliminates any margin for error, assuring you that your pod's colour will be an exact match to your vision. It's all about painting with precision and delivering your dream in vivid colour.
In closing, we want to highlight that our unwavering commitment to technical excellence sets us apart from our competitors. The foundation of our success lies in our cutting-edge design rendering process, precision-driven CNC milling, and innovative modular assembly techniques. These advancements empower us to offer products of not only the highest quality but also tailored to your exact specifications. As we've taken you on this journey through our pod-making process, we hope you've seen how our dedication to innovation and craftsmanship truly distinguishes us in the market. We go the extra mile because we believe your dreams deserve nothing less.
Now, let's delve into what makes our modular pods genuinely special. While our pre-assembled pods, cabins, and saunas are undoubtedly exceptional and guaranteed to deliver outstanding results, our modular, un-assembled pods offer a level of flexibility that's second to none. What truly sets them apart is how easily any competent joiner can assemble them, providing you with maximum flexibility. This means that access to your property is never an issue when you choose our modular pods. In most cases, they can be assembled in just one full day, a level of flexibility that is truly unique.
What's even more remarkable is that this flexibility doesn't come at the expense of quality. Our assembly manuals are meticulously crafted to enable you or your joiner to follow the exact steps we would use in-house. This ensures that the final product meets the same high standard of quality that our expert engineers would achieve if they were assembling it in-house. With our modular pods, you get the best of both worlds: top-notch quality and the flexibility to match your unique needs and timeline. It's a testament to our commitment to delivering the most innovative and customer-centric solutions in the market.
Furthermore, not only have we achieved everything mentioned above, but we're also proud to offer pods that are not only competitively priced but unmatched in affordability for the quality and scale of our operations. At Home Living Luxury, we bring you products of superior quality and eco-consciousness that don't strain your budget. That's the Home Living Luxury difference. We invite you to reach out to us and discover how we can fulfil your glamping pod or garden room needs, whether for private or commercial use. We're just one message or call away, and we can't wait to assist you!
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Warranty | Shipping | Returns
Our glamping pods are designed, fabricated and transported, adhering to the highest British and European standards of craftsmanship and quality. We maintain close partnerships with our dedicated partners and couriers to ensure the utmost quality.
As a testament to our confidence in our glamping pods, we proudly offer a comprehensive two-year warranty on all our glamping pods. This warranty underscores our commitment to delivering top-tier, durable, and reliable pods to our valued customers. Our two-year structure warranty covers our pods for both private and commercial use.
Given the exceptional quality and construction of our pods, when treated and maintained correctly, their lifespan is virtually limitless. With the right care, we confidently state that our pods are built to endure for many decades to come.
Our comprehensive two-year warranty covers all aspects of your pod, ensuring you have peace of mind when it comes to your investment. This warranty includes:
- Pod Structure: Your entire pod structure, including walls, flooring, and roof, is included. We guarantee that these components will remain in impeccable condition throughout the warranty period.
- Insulation (if applicable): If your pod features insulation, you can trust that it will perform flawlessly, maintaining a comfortable environment within your pod.
- Roof: The roof of your pod is a vital part, and our warranty ensures its ongoing perfect condition, regardless of the roof design.
- Internal Walls: The internal walls are also under our warranty protection, ensuring their enduring quality.
The warranty for these items is determined by the manufacturer (e.g our Harvia heaters). The duration of their warranties may vary, ranging from 0 to 4+ years.
It's essential to understand that the warranty period for electrical products and accessories is often shorter when used for commercial purposes.
Post Warranty Repairs
After the warranty period ends, or if the products are intentionally damaged by third parties or due to customer fault, Home Living Luxury may, in some cases, offer replacement parts for a fee. The cost of these replacement parts and services will be based on rates set by Home Living Luxury.
Customers are required to cover the expenses for these services unless Home Living Luxury specifies otherwise. The exact criteria and terms for post-warranty repairs or damages resulting from intentional misuse will be determined by Home Living Luxury.
Within the following sections, we will provide a detailed overview of the specific exclusions contained within our warranty terms. These are important to understand as they delineate situations and circumstances where warranty coverage may not apply.
- Non-compliance with Assembly Instructions: If your pod is delivered unassembled, it is crucial to follow the provided assembly instructions correctly. Your warranty will be void if the assembly is done incorrectly due to not adhering to the detailed and comprehensive instructions provided with your purchase.
- Natural Characteristics of Wood: As wood is a natural material, the warranty does not cover the following aspects:
- Wood may develop cracks after assembly.
- Wood movement, which may lead to gaps in walls due to factors like lightning, hurricanes, or tornadoes, resulting in changes in the item's shape.
- The occurrence of mould on wood.
- Wooden details that include intact branches and do not compromise the item's stability.
- Consequences of extreme or unusual weather conditions, such as water seepage through the wall or roof shingles during exceptionally heavy rain, strong winds, or weather events like lightning, hurricanes, or tornadoes.
- Use of the item not in accordance with its intended purpose or malfunctions caused by non-compliance with the provided instructions.
- Alterations and Repairs: The warranty is not applicable if the items are disassembled, their components are replaced, or if the items are altered by entities other than Home Living Luxury. Additionally, if third parties have carried out repairs on the items.
- Normal Wear and Tear: Natural wear and tear of the materials used and the item itself are not covered by the warranty.
- Atmospheric Influences: Wood, being a natural construction material, can be affected by atmospheric conditions. Before processing, timber typically contains up to 18% residual moisture content, and changes in humidity due to different weather conditions (e.g., rain, freezing, cold, or heat) can impact the wood structure and may lead to the following effects:
- Cracking during the drying process, which is considered a natural occurrence and not covered by the warranty.
- Adaptation of wooden details to new conditions a few weeks after construction. This may necessitate adjustments to doors.
- Ultraviolet rays (solar rays) may cause changes in the colour of the wood.
In summary, it's important to note that our warranty does not cover instances of misconstruction, misuse, normal wear and tear, and the effects of weather and atmospheric influences on wood. These exclusions are in place to provide clarity on the specific situations and conditions where we cannot be held liable under the warranty.
Filing a Claim
In the event that you need to make a warranty claim, please contact Home Living Luxury and provide the following information:
- Name and type of the product.
- Order number and date of the order.
- A detailed description of the claim, specifying exact positions on the product.
- If the claim pertains to transport damages, be sure to include copies of the signed shipping documents.
- Photos are a necessary part of the claim process. Please provide as many photos as possible, as this will greatly assist with your claim.
We aim to ensure your satisfaction, and our team is ready to assist you with any warranty-related matters.
We offer international shipping for all our glamping pods. Orders within the UK, Ireland, and Europe enjoy free shipping.
However, for deliveries to the Scottish Highlands, Channel Islands or outside Europe,will require personalised shipping quotes.Please reach out to our support team for a customised shipping quote, and we'll respond within 24 hours.
The entire process, from crafting to completed delivery, takes approximately 20-25 working days. After order confirmation, our skilled artisans begin constructing your pod, usually taking 15-20 business days. We then allocate an additional 5 days for secure delivery. While our goal is to deliver within 20-25 days, please note that certain circumstances, such as customisations or weather-related delays, may extend the timeframe up to 30 days. Throughout this process, we prioritise clear communication to keep you informed.
If you are located in an area such as those listed above, or your location is notoriously difficult to access/deliver too, it may be in your best interest to reach out to our support team by emailing us at email@example.com, or by calling us on +442034359402.
By communicating clearly with us, we are able to offer you a better, more personalised service. This ensures that your order is delivered and received in the most methodical manner possible.
Making Changes to Your Order
We understand that sometimes changes may be necessary to meet your specific requirements. You have a window of opportunity to make changes to your order, but it's important to act promptly to avoid any additional charges. Order fabrication typically commences 5-7 days after your order placement, which is why the following conditions apply to facilitate any changes:
- You can make changes to your order within 3 working days from the date of order placement without incurring any extra fees.
- It may be possible to make changes up to 5 working days after placing your order, but after the initial 3 working days, a "late amendment fee" may apply along with any additional charges resulting from the modifications.
- Please note that while we will do our absolute best to accommodate your requested changes, the final decision lies at the discretion of Home Living Luxury.
Our dedicated support team is here to assist you in this process, providing project insights to help streamline the changes effectively. Please contact us as soon as possible if you require any amendments to your order.
Building on the information provided above, it's crucial to emphasise that our glamping pod fabrication typically commences 5-7 days after you place your order. Given this timeline, it becomes quite challenging for us to entertain pre-delivery order cancellations once your order is officially placed. Our pods are crafted to your precise specifications, which significantly limits the opportunity for returns or order amendments. Therefore, we strongly advise careful consideration before finalising your order.
If you ever find the need to make changes to your order, please contact us as soon as possible within the initial 3 working days from the date of order placement. During this timeframe, adjustments can be made without incurring additional fees. However, it's essential to clarify that the window for a full order cancellation is strictly 3 working days. If you choose to cancel your order within this period, a 5% cancellation fee will be retained by Home Living Luxury. For example, if your glamping pod order is valued at £10,000 and you request a full refund within the 3 working day period, we will issue the refund, deducting a 5% cancellation fee (£500). This policy specifically applies to products designed and crafted to your unique specifications, which explains its precise nature.
Please note that orders cannot be cancelled after the initial 3 full working days following the order placement. This policy is in place to ensure a streamlined and efficient process for all our valued customers.
Returns for Damaged Deliveries
Our returns policy accommodates orders that are received damaged by our courier. In such cases, please do not sign off on the delivery document and follow these steps:
- Refuse the delivery: If you happen to notice any damage to the product during the delivery process, please refuse to accept the delivery from our courier. This crucial step initiates the return process for damaged orders. The order will then be returned to the local depot, where further investigations and assessments will be conducted to address the issue. This helps ensure that any damage is properly documented and addressed in a timely manner.
- Document the damage: After refusing the delivery, it's crucial to thoroughly document the damage. Take clear and detailed photographs of both the damaged packaging and the product itself. These photos should offer a comprehensive view of the extent of the damage. This documentation will be invaluable in processing your repairs, replacement, or refund, and ensuring a swift resolution to the issue.
- Contact us immediately: Reach out to our support team within 24 hours of the delivery refusal. Provide us with the photos and a description of the damage, and we will initiate the return process.
At Home Living Luxury, your satisfaction is our top priority, and we want to ensure your glamping pod arrives in perfect condition. While we take extreme care in the packaging and transportation of our pods to prevent any issues, we understand that unforeseen circumstances can sometimes occur. In the rare event that you notice any damage during the delivery process, our return policy is designed to protect you, our valued customer.
Once a ticket has been raised, we will conduct thorough investigations and assessments to address the issue. This helps ensure that any damage is properly documented and resolved in a timely manner.
In the unfortunate event that a resolution cannot be reached through repairs or replacement, we offer a full refund. Please note that in such cases, the 5% cancellation fee will not apply, ensuring you are compensated fairly.
At Home Living Luxury, we place paramount importance on delivering high-quality glamping pods crafted to your exact specifications. While we strive to ensure that your order arrives in pristine condition, we recognise that there may be concerns or issues that arise post-delivery. It's essential to clarify our approach to post-delivery returns:
- Refunds for Non-Damaged Products: The bespoke nature of custom build orders means that we cannot provide refunds for products that have not been damaged during the delivery process. Each pod is designed to meet your unique needs, making it challenging to resell them to another customer.
- Installation and Final Location: Once your order has been received successfully, and there is no damage reported, we regret to inform you that we cannot accept refunds under any circumstances. This policy is in line with the custom nature of our products.
While we cannot offer refunds for non-damaged products, our dedicated support team is here to assist you with any concerns or inquiries you may have. We are committed to ensuring your experience with our glamping pods is as positive as possible.
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